Help Desk​/Desktop Support Technician

Overview:

Gable Gotwals is a full-service law firm with nearly 100 attorneys and more than 70 other professionals in Oklahoma and Texas. We represent a diversified client base across the nation, and our connections and reach are global. Fortune 500 corporations, privately owned companies, entrepreneurs, foundations, and individuals entrust us every day with the stewardship and strategic management of their legal challenges.

We are well known for our high-quality legal services provided by an experienced group of litigators and transactional attorneys who have been recognized by Benchmark Litigation, Chambers USA, Best Lawyers in America, Oklahoma Super Lawyers, and several federal, state and county bar associations. Gable Gotwals has been recognized by The Oklahoman as a Top Workplace for six years running. We have been recognized as a 2025 USA Today Top Workplace, a Top Inclusive Workplace by MOSAIC, and a VETS Indexes Recognized employer.

The Firm has been named to VAULT’s Top 150 under 150 list for eight consecutive years. We provide a highly engaged, collaborative, team-based approach to doing life at work while we serve our clients with excellence not only throughout Oklahoma and Texas, but across the U.S.Why Join Us:

Our purpose is to deliver exceptional legal services using our diverse skills and experience and to enrich our team and community. We strive to exhibit our core values in all that we do. Our core values are:

Excellence – Provide the highest level of service to internal and external clients.

Integrity – Uphold the highest ethical standards.

Collaboration – Work together with collective skills experience, and efforts for optimal results.

Support – Maintain a positive, respectful environment that embraces diverse perspectives and needs among clients, team members, and community.

Benefits:

Eligible for health insurance on day oneFree Teladoc appointments with the Healthiest You app Group Term Life Insurance & Long-Term Disability Insurance Supplemental Life, Vision, AFLAC and Pet Insurance Medical and Dependent Care Flexible Spending Accounts
401(k) and Profit-Sharing PlanPTO, Sick Leave and Floating Holiday Parental Leave Lactation Room(s) in each office location

Most positions are eligible for twenty-six remote days per year

Job Summary We are seeking a dedicated and tech-savvy Help Desk/Desktop Support Technician to join our team. The Help Desk/Desktop Support Technician will be responsible for providing first and second-level technical support to internal users, troubleshooting hardware and software issues, and assisting with the installation, configuration, and maintenance of applications. This individual will analyze, troubleshoot, and resolve hardware, document, and software problems to enhance the end-user experience.

This position requires a strong understanding of desktop operating systems, their related infrastructure, and an advanced level of software/application knowledge. This role will collaborate on process improvements and contribute to system updates. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving abilities, and a passion for delivering top-notch customer service. The position will report to the Director of IT.

Essential Job Functions:

Provide technical support for users via phone, email, and in-person, addressing a wide range of technical issues related to software applications, hardware, and network connectivity.

Respond to and resolve user inquiries and issues in a timely manner.

Answer incoming helpdesk calls and emails, create tickets and follow-up with users post resolution.

Troubleshoot, diagnose, and resolve technical problems related to operating systems, applications, and networking.

PC deployment and…