IT Support Specialist

On-Site | Junior-Level Technical Support Position Summary

Quintessa Marketing is seeking a dependable and service-oriented IT Support Specialist I to provide on-site technical support in a fast-paced, sensitive-data environment. This junior-level position is ideal for someone with foundational IT knowledge, strong problem-solving skills, and a desire to grow professionally.

The successful candidate will work independently, manage tasks at an appropriate pace, and proactively address technical needs. They must be comfortable responding quickly to end-user questions, shifting priorities as circumstances change, and handling confidential information with discretion.

• Respond promptly and professionally to help desk requests received through ticketing systems, email, chat, phone, and in-person communication.
• Troubleshoot and resolve common hardware, software, account-access, connectivity, and peripheral issues.
• Document support requests, troubleshooting activities, resolutions, and follow-up actions accurately.
• Prepare, configure, deploy, maintain, and recover computers, mobile devices, peripherals, and other IT equipment.
• Install, configure, update, and troubleshoot approved applications and operating systems.
• Support employee onboarding and offboarding, including account setup, hardware preparation, access provisioning, orientation, equipment collection, and documentation.
• Provide basic administration and end-user support for Google Workspace and Microsoft Azure/Microsoft Entra .
• Assist with wired and wireless network troubleshooting, including connectivity, cabling, Wi-Fi, addressing, and basic network-device issues.
• Assist with security reviews and audits of existing and proposed software, including gathering documentation, confirming configurations, tracking findings, and escalating concerns.
• Follow established security, privacy, access-control, and data-handling procedures.
• Maintain accurate hardware, software, licensing, and inventory records.
• Identify recurring issues and recommend documentation, training, or process improvements.
• Escalate complex, security-sensitive, or high-impact issues to the appropriate team member.
• Perform other IT support duties and project work as assigned.

• Entry-level knowledge of Google Workspace administration and user support.
• Entry-level knowledge of Microsoft Azure and Microsoft Entra , including basic user, group, authentication, and access concepts.
• Fundamental understanding of wired and wireless networking concepts.
• Basic experience troubleshooting computers, operating systems, applications, printers, mobile devices, and common peripherals.
• Strong customer-service and verbal and written communication skills.
• Ability to communicate technical information clearly to nontechnical users.
• Ability to respond to end-user questions quickly, professionally, and calmly.
• Ability to prioritize competing requests and pivot quickly in a fast-paced environment.
• Self-directed work style with the initiative to identify and complete tasks with limited supervision.
• Strong attention to detail and accurate documentation practices.
• Sound judgment and the ability to handle confidential or sensitive information appropriately.
• Willingness and ability to work on-site with a flexible schedule based on operational needs, which may occasionally include early, late, or after-hours work.

• Previous help desk, desktop support, technical support, or similar professional experience.
• Associate degree, technical diploma, relevant coursework, or equivalent hands‑on experience in information technology or a related field.
• Familiarity with IT ticketing systems, endpoint-management tools, identity and access management, and hardware inventory…