Mechanical Technical Support Development Technician

## Mechanical Technical Support Development Technician Apply:
Tulsa, OK:
Full time:
Posted Today:
JR103670
*
* Job Description:

** The Technical Support Specialist I provides technical support and warranty assistance for equipment operating in the field. This position serves as a key point of contact for customers, service providers, sales representatives, and internal teams to diagnose issues, coordinate resolutions, and ensure a high level of customer satisfaction. The role contributes to departmental objectives by delivering timely technical guidance, managing warranty-related activities, and supporting the effective operation of customer equipment.

Success in this position requires strong problem-solving skills, technical aptitude, and a customer-focused approach.
** Primary Duties:
*** Provides technical support to customers, sales representatives, contractors, and service personnel regarding equipment operation, troubleshooting, and performance concerns.
* Diagnoses equipment issues by reviewing technical information, interpreting electrical and mechanical diagrams, and guiding field personnel through corrective actions.
* Evaluates warranty claims and repair requests to ensure compliance with company policies, procedures, and warranty terms and conditions.
* Coordinates service activities and supports the deployment of field resources to resolve customer issues in a timely and efficient manner.
* Reviews repair documentation and determines appropriate reimbursement amounts for authorized warranty work.
* Processes replacement part requests and coordinates with internal departments to support equipment repairs and service needs.
* Maintains positive customer relationships by responding promptly to inquiries, concerns, and complaints and ensuring effective issue resolution.
* Investigates complex technical and customer service issues and collaborates with cross-functional teams to implement corrective actions.
* Travels to customer sites, when necessary, to provide technical support and assist with resolution of field service issues.
** Primary duties may include, but are not limited to:
*** Maintaining detailed records of technical support activities, warranty claims, and customer communications.
* Assisting with the development and improvement of service processes, procedures, and customer support practices.
* Providing technical training and guidance to customers, service providers, and internal personnel as needed.
* Performs other duties as assigned.
** Job Requirements
***
* Education and Experience Requirements:

*** Requires a high school diploma or equivalent;
* 3+ years of experience in heating, ventilation, air conditioning, mechanical equipment, technical service, field service, customer support, or a related technical environment;
* or any combination of education and experience, which would provide an equivalent background.
* Associate degree in Applied Science, Engineering Technology, or a related technical field preferred.
** Knowledge, Skills, and Abilities:
*** Knowledge of mechanical, electrical, and refrigeration systems and equipment.
* Ability to analyze technical issues and develop effective solutions.
* Ability to read and interpret technical manuals, schematics, wiring diagrams, and related documentation.
* Strong verbal and written communication skills.
* Excellent customer service and relationship management skills.
* Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
* Ability to work independently and collaboratively in a team environment.
* Proficiency with standard office technology and business software applications.
** Essential and Physical Functions:
*** Ability to communicate effectively in person, by telephone, and through written correspondence.
* Frequent problem solving, analysis, and decision-making involving technical and customer service issues.
* Ability to sit, stand, walk, bend, and reach throughout the workday.
* Ability to lift and move materials weighing up to 50 lbs.
* Ability to travel periodically and access customer, service, and manufacturing locations as required.
* Ability to work effectively in a fast-paced environment while managing multiple priorities.
** Work Environment:
*** Primarily performed in an office environment with regular interaction with customers, service providers, and internal departments.
* Periodic visits to manufacturing, warehouse, and customer locations may be required.
* Exposure to seasonal hot and cold temperatures, dust, noise, and…