Manager, Implementation and PMO

Job Summary

The Manager, Implementation & PMO at Medefy Health is responsible for building and establishing the company's Project Management Office from the ground up. This position will manage the Project Management team while creating PMO methodology, processes, templates, and governance frameworks. The role leads customer implementations and renewals that directly impact company revenue and customer satisfaction, as well as internal Business/IT projects, working across the enterprise to deliver both customer‑facing and internal operations.

This is a builder role operating in a "player‑coach" model — requiring significant hands‑on execution to fill capacity gaps while simultaneously recruiting, building, and developing the team. Over time, the role will transition from hands‑on execution to pure strategic leadership as the PMO function and team mature.

Medefy Health () is a healthcare benefits navigation SaaS company headquartered in Tulsa, OK. We're proud to be Oklahoma's #1 fastest‑growing company and rated by Inc. Magazine as the 37th fastest‑growing tech company and the 288th fastest‑growing company overall in the USA. Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in.

We're on a mission to eliminate the stress on hard‑working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission!

• Build and establish project methodology from the ground up for customer implementations, renewals, and internal enterprise projects
• Recruit, build, and manage the Project Management team including Implementation Managers, Program Managers, and Project Managers
• Create PMO processes, templates, governance frameworks, and standards where none currently exist
• Roll up sleeves to fill capacity gaps in project execution while simultaneously growing the team
• Assist with professional development of team members
• Write and maintain project documentation and templates
• Ensure resource availability and allocation across project portfolio
• Delegate project tasks according to skill and experience level
• Use and continually develop leadership skills

• Oversee customer implementations (standard and enterprise) from sales handoff through go‑live and stabilization, directly impacting company revenue and customer retention
• Manage customer renewal projects including data updates, contract changes, and benefit modifications that drive recurring revenue
• Personally execute complex enterprise implementations during building phase as team scales
• Build and maintain relationships with enterprise clients including government agencies and large employers

• Lead assigned internal Business/IT projects to ensure adherence to budget, schedule, and scope
• Personally execute critical enterprise projects during building phase
• Coordinate internal resources and third parties/vendors
• Establish and maintain relationships with third parties/vendors

• Ensure that all projects are delivered on time, within scope and within budget
• Set and track project milestones; manage and account for unforeseen delays, then realign schedules and expectations as needed
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop detailed project plans to monitor and track progress
• Manage changes to project scope, schedule and costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation

• Oversee operational contract management including SLA compliance, deliverable tracking, and performance monitoring
• Establish and implement project communication plans,…