Director of Operations BOK Center and Arvest Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

In consultation with the Vice President, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the BOK Center and Arvest Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, and capital projects. This employee also provides overall administrative planning, direction, and policies to operations managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events as well as the highest level of guest satisfaction.

The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing timely and responsive assistance to the Leadership Team.

This role pays an annual salary of $110,000-$125,000 and is bonus eligible

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until May 15, 2026.

The Bank of Oklahoma Center, also known as the BOK Center
, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.

The Arvest Convention Center
, located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

• Oversees daily operations and maintenance of the facilities, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc.
• Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors.
• Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Oversees the operation of event set-up and tear-down, i.e. stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions, etc.
• Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
• Acts as liaison with the City of Tulsa for numerous facility related functions including and not limited to code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies.
• Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category.
• Develop and maintain Capital Improvement Project reports and recommendations for the facility.
• Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary.
• Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
• Organize and execute training and safety programs for all staff.
• Prepare and present staff reports and other related correspondence.
• Keep cost records of work performed and make cost estimates as requested.
• Responsible for health and safety of staff and compliance with OSHA regulations.
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in…