Project Services Manager - Insight Cash

The Services Manager at CCT leads our software implementation services team of business consultants, accounting consultants, and technical consultants of various levels, ensuring successful, on-time, and on-budget delivery of client projects. This role is a high-escalation point for solving complex problems, creating and managing project timelines, ensuring proper staffing, and engaging in high-level internal and client conversations.

You’ll combine strong leadership, project delivery expertise, and a deep understanding of CCT’s solutions to drive predictable, high-quality outcomes for our clients.

• Team Leadership & People Management
  • Lead, coach, and develop a team of 8-10 people, including business, accounting, and technical consultants.
  • Set clear expectations, goals, and performance metrics for the implementation team.
  • Conduct regular 1:1s, feedback sessions, and performance reviews.
  • Foster a culture of accountability, collaboration, continuous improvement, and client-first thinking.
• Project Delivery & Execution
  • Own overall delivery quality for the project portfolio.
  • Oversee creation and maintenance of project plans, timelines, and milestones across all active projects.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Serve as the top-level escalation point for project risks, issues, and blockers for both the client and managed employees; drive resolution and recovery plans.
• Resourcing & Capacity Management
  • Ensure projects are staffed correctly with the right mix of skills and experience.
  • Manage capacity planning and resource allocation across concurrent projects.
  • Anticipate future demand and partner with leadership on hiring and upskilling needs.
• Client & Stakeholder Management
  • Participate in high-level client conversations, including project kickoffs, executive updates, and escalations.
  • Build strong relationships with key client stakeholders and internal partners (Sales, Product, Support, etc.).
  • Translate client priorities into actionable plans for the implementation team.
• Process, Quality & Continuous Improvement
  • Define, refine, and enforce project methodologies, standards, and best practices.
  • Monitor project performance and execution metrics; identify patterns and improvement opportunities.
  • Drive initiatives that increase efficiency, predictability, and client satisfaction (templates, playbooks, checklists, etc.).
• Strategic & Operational Leadership
  • Contribute to services strategy, offerings, and packaging for CCT’s implementation practice.
  • Provide input to product and leadership based on field learnings and client feedback.
  • Report on portfolio health, resource utilization, risks, and key performance indicators to leadership.

• 3+ years of experience in software implementation, professional services, or consulting.
• Prior experience leading or managing implementation/project teams.
• Strong project management skills: scope, schedule, budget, and risk management.
• Demonstrated success in handling complex client escalations and high-stakes conversations.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple concurrent projects and priorities in a fast-paced environment.
• Ability to work on-site at client locations throughout North America
• Travel Expectations: ~ 25%
• Ability to pass stringent background investigations is required

• Experience in financial-related SaaS implementations.
• Familiarity with CCT’s solutions or similar platforms.
• Experience working within a structured implementation methodology (e.g., Agile, hybrid).
• Prior responsibility for resource/capacity planning and portfolio-level oversight.

• Implementation projects are consistently delivered on time and within budget.
• The team is engaged, high-performing, and growing in capability.
• Clients have a clear, positive experience with CCT’s implementation process.
• Escalations are handled quickly, transparently, and effectively.
• Leadership has confidence in the predictability and quality of the services portfolio.

Founded in 2012, CCT pioneered revenue audit automation for land-based casinos, eliminating manual reconciliation processes and improving financial visibility. The company’s flagship platform, Casino Insight, provides a detailed, audit-ready view of cash transactions across the casino floor, ensuring compliance, operational efficiency, and fraud prevention. Today, CCT serves over 300 casinos across the United States, Canada and the Caribbean, helping operators streamline financial workflows and reduce audit-related labor costs.