Museum Operations Manager

Greenwood Rising is hiring and seeking a motivated individual to join our team.

Located in Tulsa’s Historic Greenwood District, Greenwood Rising is a community-centered history center dedicated to preserving and honoring the rich legacy of Black Wall Street. Through interactive exhibits and immersive storytelling, we share the history of the 1921 Tulsa Race Massacre while celebrating the resilience of those who rebuilt the community.

As an institution committed to education, reflection, and meaningful dialogue, we strive to connect the past to the present in ways that inspire healing and progress. If you are passionate about history, community engagement, and creating impactful experiences, we invite you to apply and be part of our mission.

As a Museum Operations Manager at Greenwood Rising, you will be responsible for overseeing day‑to‑day operations to ensure an exceptional visitor experience. Your duties will include managing visitor services, coordinating museum events, supervising staff, maintaining the facility, and ensuring compliance with safety and security standards. You will handle budget management, assist with exhibit installations, and collaborate with various teams to support the museum’s mission.

This is a full‑time, on‑site role based in the Tulsa Metropolitan Area, and you will play a key role in fostering a welcoming and educational environment for visitors of all backgrounds.

Demonstrate subject‑matter knowledge of Greenwood Rising and the various exhibits.

• Ensure exhibition plans are thematically and operationally integrated.
• Establish and hold staff accountable to key performance indicators for both short‑term and long‑term success.
• Provide day‑to‑day oversight of the museum during core hours.
• Provide day‑to‑day supervision of staff, identify and delegate responsibilities to ensure objectives are met and excellent service is consistently achieved. Ensure the team is effective, productive, efficient, and delivers excellent customer service to guests, patrons, and donors.
• Create a positive guest experience by delivering a high level of service and ensure all staff members engage guests to exceed expectations.
• Work with Executive Director and other key individuals to assist in the creation of annual budgets.
• Assist in any areas of the museum when staffing constraints require.
• Conduct and attend staff meetings to discuss the needs of staff and resolve problems.
• Assist and participate in all set up, break down, and implementation of events and wrap up meetings.
• Promote the organization’s positive, unique, and memorable impact on guests and fellow employees.
• Create and maintain a safe and productive space for staff, guests, and volunteers ensuring that regulations are enforced, and staff are properly trained.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the organization.
• Focus on improving operational performance and implementation of best practices.
• Manage relationships/agreements with external partners/vendors.

• Outstanding formal and informal communication – verbal and written.
• Advanced strategy and planning skills, including the ability to think strategically on both organizational and systemic levels over multi‑year horizons.
• Service‑minded; strong desire to work with clients, staff, donors, and volunteers, providing responsive, excellent organizational and leadership abilities.
• Ability to lead, inspire and develop high‑performance teams.
• Work and manage priorities and tasks independently in a highly structured process.
• Ability to multi‑task and work successfully in a fast‑paced environment.
• Relate well to all kinds of people, building rapport with diplomacy and tact.
• Show empathy and respect towards the diverse ideas and beliefs of others.
• Develop innovative approaches and ideas and meet challenges with resourcefulness.
• Demonstrate a commitment to continuous improvement both personally and professionally.
• Understand business implications of decisions, exercise sound judgment and use deductive reasoning skills.
• Deal courteously and effectively with the public at all times.

• Bachelor’s Degree or equivalent work experience required.
• 5+ Years of proven experience in an operations role or equivalent position preferred.
• 3+ years of leadership and management experience required.
• Experience with MS Office and Google Suite.

This position is a full‑time, exempt position with typical hours of Monday‑Friday 8:30‑5:00 with occasional weekend work and hours exceeding 40 in a work week. Work takes place primarily in the museum/office setting. This position involves frequent sitting, standing walking, bending, stooping, and squatting.