Director Risk Management

JOB SUMMARY:

The Director of Risk Management plays a pivotal leadership role within a fast‑paced, mission‑driven organization, guiding the agency's comprehensive risk management program and strengthening systems that protect our clients, staff, mission, and assets.

Reporting to the Vice President of Legal and General Counsel, this role helps the agency proactively identify, assess, and mitigate risk across clinical and administrative domains. The Director of Risk Management oversees a multifaceted portfolio that includes enterprise risk management, incident review and reporting, safety initiatives, and insurance oversight.

This position is well‑suited for a thoughtful, steady leader who can balance strategic planning with hands‑on execution. The work is dynamic and highly collaborative, requiring sound judgment, strong communication skills, and the ability to translate risk trends into actionable insights for leadership and staff. The Director of Risk Management has meaningful opportunities to shape agency‑wide systems, improve processes, and advance a culture of safety, accountability, and continuous improvement.

Who Will Thrive Here

The ideal candidate is someone who:

* Brings a calm, analytical approach to complex and sensitive risk issues

* Demonstrates strong judgment, discretion, and professionalism in high‑stakes situations

* Has experience in behavioral health or healthcare and understands the unique clinical, safety, and administrative risks those settings present

* Values structure, documentation, and follow‑through while remaining adaptable to emerging risks and priorities

* Is comfortable leading both strategic initiatives and performing detailed work

* Thrives in a collaborative, cross‑functional environment

* Communicates clearly and effectively with a wide range of audiences, including frontline staff, executive leadership, and board committees

* Takes ownership of systems, data, and processes and is motivated to continuously improve how risk is identified, tracked, and addressed

* Is mission‑aligned and motivated by work that protects people, strengthens our mission, and supports long‑term organizational resilience

DUTIES AND RESPONSIBILITIES:

I. Risk Management Program

* Support the General Counsel in the annual design, implementation, and ongoing follow up of the agency's risk reduction and management program for continuous improvement of risk mitigation and legal outcomes.

* Quarterly preparation and oversight of Risk Council meetings, topics and materials including maintaining the agency's quarterly risk calendar.

* Identification and implementation of annual and strategic risk management goals. Track and report out on progress.

* Oversee the agency's annual risk assessment and track quarterly updates.

* Assist the General Counsel with safety matters.

* Oversee staff safety officer program and training.

* Oversee quarterly/monthly Safety Sam newsletter publication.

II. Incident Review and Reporting

* Lead clinical incident reviews, reporting, and follow-up and with coordination of efforts and documentation of incident reviews and reporting requirements for general, critical and sentinel incidents.

* Review and assist in development of plans for high-risk clients who threaten staff or facilities.

* Oversee all non-clinical incident reviews and reporting.

* Continually evaluate and implement any changes or improvements to the incident report processes in the incident review reporting system.

* Coordinate and implement any risk mitigation follow up or new agency initiatives derived from the Incident Review processes.

* Assist the General Counsel in reporting risk trends to Risk Council, the agency's executive leadership team, and PEQAR board committee.

* Support the PEQAR committee through preparation of presentation materials and tracking all follow upon action items.

* Create and monitor PBI reports for risk trends.

III. Agency Insurance Portfolio

* Review monthly/annual claims data and provide strategic direction and oversight of the agency's insurance portfolio.

* Conduct the annual review and renewal of the agency's insurance portfolio in collaboration with the General Counsel, agency's insurance…