CrisisCare Center Program Supervisor

Location

Houston
Houston Avenue
Tulsa, OK 74127, USA

Excellent salary and benefits, plus annual program premium and shift differentials!

• 75% Agency paid medical premiums
• Zero Card & employee discounts
• Retirement Savings 403(b) plan with up to 6% Employer Match
• Life Insurance, Short & Long Term Disability Benefits
• Employee Assistance Programs
• Up to 34 Paid Days Off 1st year!

Become part of a well‑staffed and supported team as the Crisis Care Center Program Supervisor.

The Program Supervisor plays a key leadership role in overseeing the daily operations, performance, and development of program staff. This position works collaboratively with program leadership, internal departments, and external partners to ensure the delivery of high‑quality services. Responsibilities include staff supervision, operational management, cross‑agency coordination, and fostering a culture of continuous improvement. The Program Supervisor provides case consultation, promotes professional growth, and supports a learning environment focused on excellence and client‑centered care.

• Recruit, hire, and train program personnel.
• Provide performance feedback to staff, clarify expectations, and take corrective action when needed to improve performance.
• Communicate and enforce policies and procedures with supervises.
• Direct day‑to‑day work activities of staff and offer guidance as needed.
• Oversee distribution of work.
• Provide and model exceptional internal and external customer service.
• Review staff work ensuring accuracy and compliance with agency and program policy and procedures.
• Field questions and assist with crisis situations.
• Foster collaboration and strengthen team efforts among program staff.
• Provide a positive team‑orientated environment attending to employee morale and employee work satisfaction.
• Ensure that standards are met, and clients receive culturally sensitive and compassionate care.
• Assist staff in adapting to changing work environment.

• Plan, implement, monitor, and evaluate program practices.
• Maintain and provide appropriate statistics, management reports, and other program reports as needed.
• Collaborate with other FCS program leaders and staff to ensure client care system within F&CS is efficient and effective for optimal client care.
• Collaborate with external program partners and other community resources to ensure those external entities involved in client care are efficient and effective for optimal client care.
• Provide subject matter expertise for program, the population your program serves, and community partners or others that are in system providing care for program's clients.

• Bachelor's degree required.

• Experience with Mental Health and Criminal Justice population.

• Communication
• Decision‑Making
• Engagement
• Initiative/Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

• Adaptability:
  The ability to adjust to changing priorities, unexpected situations, and new challenges while remaining productive and effective.
• Interpersonal
  
  Skills:
  
  The ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
• Initiative:
  The ability to work independently with limited supervision and produce results in a timely, accurate and meaningful manner.
• Cooperation:
  The ability to work effectively with others is important for successful multidisciplinary teamwork. This includes the ability to work cooperatively, to contribute positively to group dynamics, and to share knowledge and resources.
• Multitasking:
  The ability to efficiently and effectively manage multiple tasks, projects, and responsibilities concurrently. This includes juggling multiple demands simultaneously and being skilled at adapting to changing priorities in a fast‑paced work environment.
• Clinical Judgment:
  The capacity to make sound clinical judgments and adapt therapeutic approaches as needed based on clients' progress and changing needs.
• Leadership:
  The ability to provide direction, set a vision, and motivate others to…