Programs Manager

Position Title

Programs Manager

Department of Rehabilitation Services

Positions in this job family are assigned responsibilities involving the direction or supervision of programs related to the delivery of agency services on a statewide basis. This includes the supervision of professional level staff in providing a variety of services and assistance to eligible clients, responsibility for a work unit of a division or a single program area, assisting in directing a major multifunctional program or unit, or overall responsibility for major program activities involving the principle operations of the agency.

Positions in this job family are assigned responsibilities involving providing direction and guidance for program services or operations, and coordinating program functions and activities within an agency division or unit.

• Manages a major agency unit, section, division, or program; and supervises professional level staff in the completion of assigned functions and activities.
• Develops and recommends policies, rules and regulations which pertain to the administration of assigned programs consistent with federal and state laws; participates in program analysis, including the analysis of problems and needed services.
• Directs studies of needs; reviews and analyzes information from studies and projects for immediate and long-range program development; advises subordinate program staff and other interested groups of the proper interpretation and application of agency rules and policies.
• Reviews periodic staff reports, administrative audits, program activities and other information to evaluate program effectiveness and quality of service; develops controls to assure accountability for program operation, policy implementation and the maintenance of efficiency in various units.
• Develops and maintains sound personnel policies and practices.

At this level employees are assigned responsibilities related to direct supervisory responsibility over a professional level staff; responsibility for assessing program staffing needs, conducting local on-site staff meetings and training to provide information about program policies and procedures, counseling with local officials about needs and problems at the local level, developing and coordinating community, stakeholder, or partner outreach for the program, and initiating corrective actions concerning program procedures and staff management.

At this level, employees are assigned responsibilities involving the direction and supervision of a work section of a division having responsibility for a single program area administered by the agency. Employees will perform all essential functions related to the position.

Master’s degree and one year of professional experience; or a bachelor’s degree and two years of professional experience; or an equivalent combination of education and experience, substituting one year of professional level experience for each year of the required education.

Master’s degree and two years of professional experience; or a bachelor’s degree and three years of professional experience; or an equivalent combination of education and experience, substituting one year of professional level experience for each year of the required education.

Knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; and of supervisory principles and practices. Ability is required to supervise and evaluate personnel and program performance; to communicate effectively, both orally and in writing; to interpret and apply policy material; and to maintain effective working relationships with others.

Knowledge of agency policy; of state and federal regulations relevant to agency programs; of sound methods of administration; of methods of management and planning; and of supervisory principles and practices. Ability is required to administer programs and supervise personnel; to maintain effective working relationships with others; and to exercise good…