Regional Retail Manager

Overview

The Regional Retail Manager is responsible for leading and optimizing the performance of multiple retail operations within Osage Casinos gift shops and convenience stores. This role drives sales growth, profitability, operational excellence, and exceptional guest service by providing strategic leadership, ensuring compliance with company and regulatory standards, and developing high‑performing management teams. The Regional Retail Manager oversees merchandising, inventory control, financial performance, vendor relationships, and enhances the overall guest experience while supporting Osage Casinos organizational objectives.

SUPERVISION RESPONSIBILITIES:

• Direct reports viewable through organizational chart

MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• Bachelor’s degree in Business Administration, Retail Management, Hospitality Management, or a related field; and 5 years of progressive retail management experience, including multi‑unit leadership responsibility required.
• Three (3) years of experience managing multiple retail locations, preferably within a casino, hospitality, resort, travel center, or high‑volume retail environment preferred.
• Ability to travel frequently between assigned properties and work flexible schedules required.
• Knowledge of Retail Management software systems required, experience with POS SSI preferred.
• Required to pass a pre‑employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

REGULATORY COMPLIANCE:

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state‑tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi‑weekly One‑on‑One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

• Directs the operation of multiple retail locations, including casino gift shops and convenience stores, ensuring consistent execution of company standards, policies, and guest service expectations.
• Drive sales growth and profitability by analyzing performance metrics, identifying opportunities, and implementing strategic merchandising and promotional initiatives.
• Oversee inventory management processes, including purchasing, replenishment, cycle counts, and loss prevention programs to maximize inventory accuracy and minimize shrinkage.
• Ensure all locations maintain compliance with gaming property policies, retail regulations, safety standards, and cash‑handling procedures.
• Develop and execute merchandising strategies that enhance guest experience and optimize product assortment based on guest demand and seasonal trends.
• Monitor…