Transitional Care Operations Manager

As a part of the crisis treatment team model, the Transitional Care Operations Manager will report directly to the Outreach Operational Director and is supervised by the Executive Director of Crisis and 24-Hour Services Transitional Care. The Transitional Care Operations Manager is responsible for offering direct leadership to transitional care services including crisis outreach, care navigators, Bryce House, and outreach programs through crisis services.

The Transitional Care Operations Manager ensures real-time oversight of operations, staff support, client flow, safety, and service delivery while assisting the Outreach Operations Manager with administrative, quality, compliance, workforce, and performance management functions.

• Case Management II certification required.
• Bachelor’s degree in Social Work, Psychology, Human Services, or related behavioral health field preferred.
• Minimum three (3) years of experience in crisis, residential, outreach, or related behavioral health field preferred.
• At least one (1) year of supervisory, lead staff, or charge-role experience.
• Experience coordinating multidisciplinary teams.
• Experience working within regulated behavioral health systems preferred.
• Additional relative experience may be considered.

• Ability to evaluate situations and adopt an effective course of action, to delegate responsibilities, organize and present facts effectively.
• Knowledge of crisis interventions, risk assessment, co-occurring disorders, and behavioral health stabilization.
• Ability to lead teams in high-acuity environments.
• Knowledge of outreach processes, community engagement, applicable grants, and community resources including housing, alternative treatment programs, and low-income resources.
• Strong operational management, workflow oversight, scheduling, and staffing skills.
• Proficiency with EHR systems, documentation workflows, KPI’s, and data tracking.
• Ability to apply policies and procedures consistently.
• Strong communication, collaboration, and conflict-resolution skills.
• Ability to manage multiple priorities and make sound decisions in urgent situations.

Performance will be evaluated based on shared accountability with the Crisis Outreach Director:

• Ensuring Bryce House payment = 95%
• Crisis Restart Follow-ups completed = 95%
• Outpatient Linkage referrals completed = 100%
• Documentation Timeliness = 95%

• 100% audit readiness
• 0 major regulatory findings
• Incident response within 24 hours: 100%

• Medicaid Applications = 100%
• Continuity of care linkage = 80%
• Benefit enrollments = 90%

• Training compliance 100%
• Staffing coverage adherence = 95%

• Works indoors and outdoors in a high-acuity crisis/community locations.
• May serve as interim leadership coverage
• Participates in on-call rotation

This role provides operational supervision and guidance to multidisciplinary URC staff and may assist in oversight of:

• Crisis Outreach Team
• Restart Team
• Bryce House