Parts Manager

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business.

We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

• Directs and schedules the work of all parts department employees
• Authorize preliminary payroll hours in accordance to employee working schedule
• Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
• Prepares and administers an annual operating budget for the parts department
• Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
• Monitors employee's daily productivity reports and corresponding payroll records
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the self-service retail customer
• Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty. Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and the self-service retail customers
• Takes advantage of manufacturers' inventory co-op advertising as part of promotions
• Coordinates marketing and sales promotions with appropriate company personnel
• Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
• Monitors and adjusts inventory to minimize obsolescence of parts in inventory
• Ensures that all parts are tagged so that the dealership recovers credit from the factory
• Controls accounts receivables for parts department
• Monitors and maintains Parts Department GL schedules
• Monitors and approves Parts Department Audit Exceptions
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display
• Directs parts delivery program to wholesale customers
• Maintains delivery vehicles for delivery program
• Directs shipping and receiving efforts to ensure timely processing of parts being received and parts being delivered
• Establishes and maintains a program to ensure customer satisfaction and loyalty
• Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty
• Establishes and maintains good working relationships with other service drive departments and the sales department
• Establishes and maintain good working relationships with…