Program Manager

Description

Tulsa Responds is dedicated to making a positive impact on individuals, families, and communities in Tulsa County by providing free and easily accessible support for tax filing, comprehensive enrollment in publicly funded benefit programs and financial counseling. They increase reach and convenience by offering assistance in English and Spanish at a main central site and several partner locations. Together in collaboration with local non-profits and public agencies, Tulsa Responds simplifies enrollment in programs that increase opportunities for financial stability and economic mobility.

Program Managers function as collaborative members of Tulsa Responds’ management team, participating in the development of organizational strategies, effective communication and implementation, as well as unified leadership of our work environment and culture. Each Program Manager is responsible for leading an assigned program (VITA, Benefits, Financial Empowerment Center) and is accountable for the planning and execution of programming and services, developing and leading program teams, and continuously improving processes and procedures to deliver excellent quality and service to the Tulsa community.

The following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary:

• Works in collaboration with program manager peers, operations leaders, and Executive Director to create plans and implement organizational priorities, ensure continuity of processes and effectiveness across Tulsa Responds programs, proactively managing overlap or conflict that may arise with timelines, resource capacity/assignments, partners, etc. to maintain efficient processes, quality service delivery, and strong community relationships.
• Participates in establishing and implementing protocols for internal problem-solving and process improvement, suggestion/complaint management, client relations & resolving service challenges, and crisis-management plans, ensuring clear reporting / escalation requirements and engagement of proper resources within expected timelines for optimal resolution.
• Supports organizational budget development and funding/grant strategies by preparing program-level inputs and coordinating across the management team and internal finance & grants administration resources to effectively manage financial stewardship processes with TCF & GKFF.
• Builds and maintains relationships and communications strategies with program partners and stakeholders, community partners, coalitions, vendors, and other providers to uphold TR brand, reputation, and impact.
• Maintains the integrity of Tulsa Responds leadership decisions and communication practices, representing alignment of rationale, purpose, and ownership (actively resolving divisiveness, deflection of accountability, or other inferences that damage trust).
• Accountable to be a role model of Tulsa Responds’ mission and culture, conducting all activities with integrity in alignment with principles and values of the organization, Tulsa Community Foundation, and George Kaiser Family Foundation.

• Responsible for developing recommended strategies, initiatives, and work plans for their respective programs, effectively supervising assigned teams in alignment with Tulsa Responds’ overall policies and priorities defined by the management team.
• Develops recommendations for annual program budgets based on programming and resource needs, monitors expenditures and cost-effectiveness of program, making financially sound decisions in collaboration with the TR, TCF, GKFF finance resources and management team.
• Participates in identification and evaluation of relevant grant opportunities, provides content for applications, ensures implementation of grant requirements, reporting, and compliance.
• Define marketing and communication needs to effectively support of program goals and initiatives (such as program messaging and timing to inform target client/communities, social…