Plumbing & HVAC Operations Manager; Service & Construction

The Plumbing & HVAC Operations Manager is responsible for overseeing both service and construction operations, including managing field personnel, coordinating work, and ensuring profitable execution of all plumbing and HVAC activities. This role requires balancing fast-paced service demands with structured project execution while maintaining accountability, productivity, and quality across the board.

The Plumbing & HVAC Operations Manager is responsible for overseeing both service and construction operations, including managing field personnel, coordinating work, and ensuring profitable execution of all plumbing and HVAC activities. This role requires balancing fast-paced service demands with structured project execution while maintaining accountability, productivity, and quality across the board.

• Oversee all plumbing and HVAC field employees, including service technicians, journeymen, apprentices, and foremen
• Assign and coordinate manpower across service calls and construction projects
• Hold employees accountable for performance, attendance, and preparedness
• Train, mentor, and develop field staff; address performance issues directly

• Manage scheduling and dispatch of service calls
• Ensure timely response, efficient routing, and high customer satisfaction
• Monitor technician productivity, billable hours, and callbacks
• Review service tickets, pricing, and invoicing for accuracy and profitability
• Resolve escalated customer issues

• Plan and coordinate manpower, materials, and equipment for projects
• Monitor job progress, labor productivity, and job costs
• Conduct site visits to ensure quality, safety, and adherence to schedule
• Coordinate with project managers, general contractors, and other trades
• Identify and resolve field issues before they impact cost or schedule

• Track labor efficiency, job costs, and overall profitability
• Ensure projects and service work meet or exceed budget expectations
• Support estimating, bidding, and project planning
• Drive revenue through efficient operations and productivity

• Enforce all safety policies and OSHA requirements
• Ensure compliance with plumbing, HVAC, and local codes
• Maintain accountability for tools, equipment, and company assets

• 5+ years experience in plumbing and/or HVAC (commercial preferred)
• Proven experience managing crews and/or service technicians
• Strong understanding of both service and construction workflows
• Ability to read and interpret blueprints and specifications
• Strong leadership, communication, and problem-solving skills
• Experience with scheduling, manpower planning, and job costing
• Valid driver’s license

• Journeyman or Master License (Plumbing and/or HVAC)
• Contractor’s license
• Experience managing both service and construction operations
• Familiarity with dispatching and project management software

• Combination of office and active job sites
• Frequent movement between service calls and project locations
• Fast-paced with shifting priorities

• Balance service responsiveness with construction planning—neither can slip
• Hold crews accountable without constant oversight
• Maintain productivity, quality, and profitability across all work
• Show up prepared and lead from the front

• Service calls handled quickly with strong revenue per technician
• Projects completed on time and within budget
• Minimal callbacks, rework, and job issues
• Field employees performing without constant supervision