Principal System Engineer

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Principal System Engineer, you'll lead the identification and tactics to eliminate customer effort and will play a pivotal role in reinventing Business customer interactions, simplifying Care operations, and enabling AI‑powered capabilities across our Business Care & Sales ecosystem. The Principal System Engineer will drive end‑to‑end process analysis, workflow design, and technology solutioning across Business Care & Sales operations including Billing & Collections, and next‑generation contact center platforms.

This individual will blend Lean/Six Sigma process engineering, enterprise systems design, and AI workflow innovation to reduce customer effort, accelerate resolution, and streamline operations.

• System Design and Architecture:
  Design and create scalable, high-performance, and reliable system architectures and platforms.
• Requirements Analysis and Integration:
  Translate business needs into technical specifications and ensure seamless integration of system components.
• Technical Leadership and
  
  Collaboration:
  
  Provide guidance to development teams, align technical solutions with business objectives, and collaborate with stakeholders.
• Performance, Reliability, and Troubleshooting:
  Conduct performance and reliability analysis, and resolve system issues and bottlenecks.
• Documentation, Security, and Continuous Improvement:
  Maintain detailed system documentation, ensure security and compliance, and stay updated with industry trends for ongoing improvement.

• Bachelor’s degree (BS/BA) desired in Computer Science.
• 7+ years of related experience.
• Certification is required in some areas.

• An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results.
• Leads critical, high-impact projects and designs/implements innovative business strategies.
• Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions.
• Serves as a mentor and assists others with challenging issues.

No

• Designs systems and platforms for very large complex projects for strategic clients and that have multiple system interdependencies.
• Must have a strong understanding of computers (hardware and OS), network, and software architecture.

Our Principal System Engineer earns between $174,100 - $261,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Apply today!

40

Regular

Cerritos, California;
Dallas, Texas;
Greensboro, North Carolina;
Mesa, Arizona;
Miami, Florida;
Nashville, Tennessee;
Southfield, Michigan;
Tulsa, Oklahoma

$ - $

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.