Program Manager

Benefits Program Manager

Tulsa Responds provides free one-on-one navigation services to Tulsans who qualify for federal assistance programs, such as free tax filing through the IRS Volunteer Income Tax Assistance Program (VITA), Medicaid/Sooner Care enrollment, ACA Marketplace insurance, and SNAP benefits. Additionally, Tulsa Responds operates the Financial Empowerment Center (FEC), a program that aims to improve the financial stability of Tulsa households by providing high-quality, one-on-one financial education and counseling to low-income residents.

Financial Empowerment Centers are located in areas with high concentrations of poverty and financial distress. Our work is funded by the George Kaiser Family Foundation, nonprofit grants, and federal funds.

The Benefits Program Manager oversees the organization's benefits programs, including Medicaid (Sooner Care), Marketplace Health Insurance Plans (ACA), and Supplemental Nutrition Assistance Program (SNAP) enrollment. Reporting to the Director of Operations, this role involves designing, implementing, and optimizing benefits programs to ensure effectiveness and accessibility. The Benefits Program Manager will utilize data-driven insights, manage the implementation of Customer Relationship Management (CRM) systems such as Hub Spot, and ensure compliance with state and federal regulations.

Additionally, the role focuses on building and maintaining strong partnerships with community organizations to enhance program awareness and accessibility.

Program Oversight

• Serve as the subject matter expert in government-subsidized health insurance and food assistance benefits, staying informed about program updates, changes in regulations, and best practices.
• Design and oversee strategic plans for enrollment and re-enrollment in Medicaid and SNAP programs, ensuring streamlined processes and maximizing community impact.
• Develop and manage the annual budget for benefits programs in collaboration with the Operations Manager, monitoring expenditures to ensure alignment with organizational priorities and staying within budget constraints.
• Submit all necessary documentation for grant reporting, maintaining an accurate and up-to-date enrollment log to support transparency and accountability.
• Ensure compliance with all state and federal regulations related to benefits programs, implementing necessary measures to maintain program integrity.
• Collaborate with stakeholders, including internal teams and external partners, to optimize program delivery and align services with the evolving needs of the community.
• Leverage data-driven insights to evaluate program performance, identify areas for improvement, and implement innovative solutions to enhance program effectiveness.
• Support the training and development of team members and navigators to ensure consistent and effective program execution.

Data and CRM Management

• Manage the implementation and upkeep of the Benefits section within the Tulsa Responds Hub Spot CRM to monitor client engagement, enrollment metrics, and program outcomes.
• Ensure accurate and timely data entry, monitor system performance, and address any issues promptly.
• Generate reports and analytics from CRM data to inform strategic decisions and program improvements.
• Train Benefit staff on CRM usage and enforce adherence to data security and privacy protocols.

Community and Stakeholder Engagement

• Foster and maintain strong relationships with community partners to promote program awareness.
• Attend weekly meetings with stakeholders and funding partners
• Collaborate closely with the Community Engagement Specialist to ensure consistent communication with project partners and current navigators, aligning efforts to achieve established goals and expectations.
• Conduct outreach activities to increase program enrollment and re-enrollment.
• Represent Tulsa Responds at community events, fairs, and stakeholder meetings to promote services and build strategic partnerships.

Training and Development

• Provide ongoing professional development to ensure team members are informed of program updates and best practices.
• Conduct annual training sessions for staff on:
• Affordable Care Act (ACA)…