Quality Control Supervisor

Job Type

Full-time

Description

The Quality Control (QC) Supervisor oversees daily quality operations within the manufacturing and distribution environment while driving continuous improvement initiatives. This role leads the Quality team in ensuring products consistently meet company standards, customer specifications, and regulatory requirements through effective inspection processes, problem-solving, and data-driven decision-making. The QC Supervisor partners cross-functionally with Operations, Production, and Warehouse teams to improve product quality, reduce defects, and support operational efficiency in a fast-paced manufacturing environment.

Requirements

Qualifications Required:

• High school diploma or equivalent required; bachelor's degree in Engineering, Quality, Manufacturing, or related field preferred.
• 5+ years of experience in Quality, Manufacturing, Operations, or related industrial environment.
• 1-3+ years of leadership or supervisory experience.
• Strong knowledge of quality systems, inspection processes, and documentation practices.
• Experience with Lean Manufacturing, Six Sigma, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA).
• Experience with metal products, fabrication, building materials, or manufacturing operations preferred.
• Proficiency in Microsoft Excel and data analysis tools.
• Ability to interpret product specifications, drawings, and quality standards.
• Strong organizational, communication, and problem-solving skills.
• Fluent in English (verbal and written).

Essential Functions and Responsibilities:

• Provide leadership, direction, and daily supervision to the Quality Control team to ensure alignment with operational and quality objectives.
• Lead, coach, train, and develop team members while fostering a culture of accountability, collaboration, accuracy, and continuous improvement.
• Monitor attendance, productivity, staffing levels, and employee performance using company systems.
• Ensure all employees are properly trained on quality standards, inspection procedures, testing methods, and safety requirements.
• Facilitate communication between departments to ensure consistent execution of quality expectations across all operations.
• Perform and oversee inspections of incoming materials, in-process production, and finished goods to ensure conformance to specifications and customer requirements.
• Ensure proper use and calibration of mechanical and electrical testing instruments, gauges, and inspection equipment.
• Verify the accuracy of labeling, packaging, shipping documentation, and product traceability records.
• Monitor and enforce compliance with internal quality procedures, company standards, and applicable regulatory requirements.
• Support audits, customer inspections, and compliance initiatives as needed.
• Process and maintain quality documentation including nonconforming material reports, rework documentation, inspection records, and process tags.
• Produce and collect product samples for testing and reporting according to established procedures.
• Assist in the development and continuous improvement of quality programs, procedures, and workflows.
• Apply Root Cause Analysis (RCA), CAPA, and other structured problem-solving methodologies to resolve quality issues and prevent recurrence.
• Lead continuous improvement initiatives using Lean Manufacturing and Six Sigma principles to reduce defects, eliminate waste, and improve efficiency.
• Identify trends, risks, process inefficiencies, and opportunities for improvement through analysis of quality data and performance metrics.
• Track, analyze, and report quality metrics to leadership to support data-driven decision-making.
• Promote a proactive quality culture focused on prevention rather than detection.
• Collaborate closely with Operations, Production, Procurement, Shipping, and Receiving teams to resolve quality concerns and improve overall processes.
• Support warehouse operations by ensuring product handling, storage, and shipping activities meet quality requirements.
• Communicate quality issues, delays, nonconformances, or discrepancies to appropriate departments and assist with resolution efforts.
• Facilitate and participate in cross-functional meetings and improvement initiatives.
• Maintain a high level of expertise regarding product specifications and standards impacting product quality.
• Effectively manage high-pressure situations while maintaining operational stability and timely decision-making.
• Perform other duties as assigned by management.

Success Factors/Job Competencies:

• Leadership & Team Development
• Problem Solving & Critical Thinking
• Analytical & Data-Driven Decision Making
• Technical Capacity
• Continuous Improvement Mindset
• Communication & Influence
• Time Management & Organization
• Thoroughness & Accuracy
• Adaptability & Stress Management

Supervisory Role:

The Quality Control Supervisor is responsible for supervising all Quality Control personnel within the assigned area, including inspectors and support staff. This role serves as a front-line leader responsible for driving team…