Quality Clinic Lead

Quality Clinic Leader (QCL)

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 11 locations across North America and our engineering expertise, and operational excellence set us apart from the competition.

Since the beginning of 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

We are currently seeking a Quality Clinic Leader (QCL). The QCL coordinates the analysis of parts non-conformances, the determination of the true root cause, and elimination of future non-conformances through leading the Quality Clinic Team. QCL is responsible for planning, direction, and coordination in partnership with other team members to bring closure to quality issues ensuring future conformance.

The following list represents the key activities typical of this role:

• Update and maintain procedures and work instructions to ensure compliance with customer requirements.
• Assist and train personnel in procedures and processes establishing and documenting inspection criteria and process improvements.
• Utilize qualitative and statistical methods and tools to collect, summarize, analyze, interpret, and communicate process capability and performance.
• Update and monitor quality clinic metrics for jobs that go over the triage rules.
• Communicate in monthly meeting with management for all roadblocks in the quality clinic log that needs more support.
• Lead the quality clinic team in identifying root cause and implement corrective actions to eradicate escapes (both customer and internal), eliminate scrap, and action quality issues that cause delivery delays.
• Chair and lead cross functional discussions pertaining to RCCA.
• Timely management of quality issues by bringing all relevant functions together and effectively communicating path forward.
• Lead, mentor, coach and develop the quality clinic team.
• Conduct training.
• Lead cross functional meetings.
• Search for opportunities to increase efficiency of quality clinic processes.
• Facilitate and present corrective actions and containment based on the scope of the issue.
• Conduct data analysis.
• Additional projects as assigned.
• Hands-on leader expected to work closely with all stakeholders.
• Previous aerospace manufacturing technique and/or process experience preferred.

• Bachelor's degree in engineering or equivalent discipline or related field plus minimum 5 years prior relevant experience or equivalent experience and education.
• Prior knowledge of corrective action techniques such as 5 Whys, 8
  
  Ds, Fishbone, Pareto, etc.
• Comfortable with diverse manufacturing processes. Machining experience preferred.
• Highly motivated and dedicated individuals capable of leading a diverse team of stakeholders.
• Demonstrated leadership skills with five or more years previous leadership experience.
• Strong drive for achieving results.
• Ability to conduct independent data analysis and navigate through complex situations.
• Excellent time management skills

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan — for access to counseling, consulting and other community resources
• Wellness program
• Tuition assistance

Subject to eligibility, terms, and conditions

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This…