Quality Clinic Lead

About the Company

Sonaca North America is a leading provider of aerospace and defense solutions with a commitment to innovation, excellence, and safety. With 13 locations across North America, the company delivers high‑quality products and services since 1948.

Quality Clinic Leader (QCL). The QCL coordinates the analysis of parts non‑conformances, determines the true root cause, and eliminates future non‑conformances through leading the Quality Clinic Team. The role involves planning, direction, and coordination with other team members to bring closure to quality issues and ensure future conformance.

• Update and maintain procedures and work instructions to ensure compliance with customer requirements.
• Assist and train personnel in procedures and processes, establishing and documenting inspection criteria and process improvements.
• Utilize qualitative and statistical methods and tools to collect, summarize, analyze, interpret, and communicate process capability and performance.
• Update and monitor Quality Clinic metrics for jobs that exceed the triage rules.
• Communicate in monthly meetings with management for all roadblocks in the quality clinic log that need more support.
• Lead the Quality Clinic team in identifying root cause and implement corrective actions to eradicate escapes (both customer and internal), eliminate scrap, and address quality issues that cause delivery delays.
• Chair and lead cross‑functional discussions pertaining to RCCA.
• Timely manage quality issues by bringing all relevant functions together and effectively communicating the path forward.
• Lead, mentor, coach, and develop the Quality Clinic team.
• Conduct training.
• Lead cross‑functional meetings.
• Search for opportunities to increase efficiency of Quality Clinic processes.
• Facilitate and present corrective actions and containment based on the scope of the issue.
• Conduct data analysis.
• Additional projects as assigned.
• Hands‑on leader expected to work closely with all stakeholders.

• Bachelor’s degree in engineering or equivalent discipline or related field plus minimum five years of prior relevant experience or equivalent experience and education.
• Prior knowledge of corrective action techniques such as 5 Whys, 8
  
  Ds, Fishbone, Pareto, etc.
• Comfortable with diverse manufacturing processes.
• Machining experience preferred.
• Highly motivated and dedicated individuals capable of leading a diverse team of stakeholders.
• Demonstrated leadership skills with five or more years of previous leadership experience.
• Strong drive for achieving results.
• Ability to conduct independent data analysis and navigate through complex situations.
• Excellent time management skills.

• 401(k) retirement savings plan with company‑match contribution.
• Competitive wages.
• Paid holidays.
• Paid time off.
• Medical, dental, vision, life, and accidental insurance.
• Short‑term disability.
• Long‑term disability.
• Employee assistance plan for access to counseling, consulting, and community resources.
• Wellness program.
• Tuition assistance (subject to eligibility, terms, and conditions).

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. ... (remaining legal boilerplate omitted for brevity).