Drug Testing & Occupational Health Coordinator

Universal Background provides industry leading people insights to safety-sensitive organizations in a simplified experience through our best‑in‑class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.

The Drug Testing & Occupational Health (DTOH) Specialist plays a critical role in coordinating with third‑party laboratories and clinics nationwide to obtain and process drug screening, physical exam, and other occupational health results. This position requires strong communication skills, exceptional attention to detail, and the ability to manage sensitive information with accuracy and discretion.

• Follow up with laboratories and clinics to obtain drug screening, physical exam, and related test results
• Manage inbound and outbound phone calls with external partners and internal teams
• Enter, review, and finalize drug test results and occupational health reports within the electronic tracking system
• Ensure accurate data entry and verification of all test information
• Apply analytical and investigative thinking to gather, confirm, and document results
• Perform other duties as assigned

• High School Diploma or equivalent
• Strong attention to detail and organizational skills
• Excellent professional verbal and written communication skills with a client/customer focus
• Ability to handle confidential medical information with discretion
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management systems

• Experience working in drug testing, occupational health, or laboratory environment
• Knowledge of DOT drug testing procedures
• Familiarity with medical terminology
• Prior call center or customer service experience
• Self‑motivated with the ability to work independently while also excelling in a team‑oriented setting

• Prolonged periods sitting at a desk and working on a computer
• Must be proficient in the English language, both written and verbal
• Ability to lift 15 pounds

Selected candidates will be required to pass a comprehensive background check and drug screening.

Universal Background is unable to sponsor or take over sponsorship of employment Visa. Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.