Community Manager

POSITION SUMMARY:

The Community Manager is responsible for the overall management, operation, and performance of a manufactured housing community. This includes ensuring resident satisfaction, maintaining property standards, achieving financial goals, and overseeing on-site staff and vendors. The role combines customer service, operational oversight, and business management to create a safe, welcoming, and profitable community environment.

This is a fully on-site role (Monday – Friday, 8 am – 5 pm), requiring a consistent physical presence at the community to support day-to-day operations and resident needs.

• Oversee the daily operations of the manufactured housing community, ensuring compliance with company policies and local/state regulations.
• Conduct regular property inspections to ensure curb appeal, safety, and maintenance standards are met.
• Manage the rent collection process, enforce lease terms, and handle delinquency and eviction processes as necessary.
• Coordinate with maintenance staff and contractors to ensure timely completion of repairs, capital improvements, and lot/home readiness.
• Manage lot and home inventory, including vacant lots, company-owned homes, and homes in turn and drive the community toward full occupancy.
• Oversee utility billing and pass-throughs where applicable, including meter reads, submetering and resolution of billing disputes.
• Enforce community rules and lease terms consistently, including notices, violations, and documentation, and coordinate evictions with the Regional Operations Manager and company counsel.
• Manage vendor relationships, scopes of work, and certificates of insurance, and confirm work is completed effectively before approving payment.
• Support capital and infrastructure projects at the community, including roads, water and sewer systems, and common area improvements.
• Maintain and carry out community emergency and severe weather procedures and serve as the primary point of contact during incidents.

• Prepare and manage annual operating budgets, control expenses, and track variances.
• Review and approve invoices, monitor utility usage, and implement cost-control measures.
• Maximize occupancy and revenue through effective marketing, retention, and rent optimization strategies.
• Own delinquency management, including resident outreach, payment plans and escalation, and report status on the required cadence.
• Review monthly financial statements, explain variances to budget, and take corrective action.
• Manage petty cash, deposits, and receipting in line with company financial controls.

• Support the community sales and leasing function, including lead generation, follow-up, showings, applications and closings.
• Market available homes and lots through company-approved channels, including online listings, signage, referrals and local outreach.
• Conduct all sales and leasing activity in strict compliance with Fair Housing, advertising, and consumer protection requirements.

• Foster a positive, professional relationship with residents and ensure prompt resolution of concerns or complaints.
• Organize and oversee community events and programs that promote resident engagement and satisfaction.
• Ensure compliance with fair housing laws and company policies in all resident interactions.
• Manage the resident application, screening, approval, and lease signing processes using consistent and documented criteria.
• Conduct move-in and move-out inspections, and manage deposits, charges, and supporting documentation.
• Respond to resident communications within company service standards, and document resident interactions.

• Recruit, train, and supervise on-site team.
• Conduct…