Tire and Battery Service Advisor

Position Summary:

Sam's Club team member responsible for sales and service support, ensuring compliance with safety and product knowledge while fostering a collaborative and customer‑focused environment.

What you'll do:

Be a Team Member – Collaborate with team members to fulfil sales and service requests, educate associates on tools, tasks, and resources, mentor new technicians, and develop interpersonal skills for safe and efficient customer service.

Be an Expert – Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, seasonality, and Point of Sale systems with effective phone and in‑person selling techniques.

Be a Techie – Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using hand‑held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.

Be an Owner – Communicate equipment, tools, and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers, process transactions; work hands‑on in the physical area while maintaining accurate inventory, audit safety, and compliance standards; report TBC complaints, safety hazards, and issues; complete paperwork logs and other required documentation; ensure merchandise is packaged, labeled, and stored per company policies;

assist members with purchasing decisions and resolve concerns.

Be a Talent Ambassador – Act as a brand advocate, valuing the members’ experience in the TBC area, model high‑quality service and products, and inspire others with respectful, supportive, and team‑oriented work style.

Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy.

Complete work assignments and priorities by using policies, data, and resources while collaborating with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations.

Respect the Individual – Embrace differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected; build strong and trusting relationships that influence and motivate.

Act with Integrity – Maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values; support our goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.

Serve our Customers and Members – Deliver results while putting the customer first; make decisions based on reliable information, balance short‑and‑long‑term priorities, and consider how own work impacts the team’s ability to deliver on purpose for all stakeholders.

Strive for Excellence – Display curiosity, a desire to learn, take calculated risks, and demonstrate courage and resilience; drive continuous improvements and be open to new technologies and skills to support others through change.

Benefits:

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
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• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees…