Sales Advisor-Woodland Hills Mall

Job Title:

Sales Advisor

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Promote and sell our products to customers effectively.
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
• Use product & fashion knowledge to share relevant information to customers.
• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Participate in available onboarding, introduction processes & trainings and courses relevant for your role and future development.
• Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Maintain best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

• Passionate about fashion and everything we create in‑store.
• Motivated to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic, collaborative environment that can be applied to this role.
• Experience working with customer service in fashion, retail or other service‑related industries.

• Job Status:
  Hourly, Non‑Exempt.
• EEOC Code: SLS.
• Compensation:
  Sales Associates Pay Rate $11.75 per hour (this range may be modified in the future).

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact  and use Ask a Question.

All employees receive a staff discount card for H&M Group brands and are included in the H&M Incentive Program (HIP). Local markets offer additional competitive perks and benefits. Extensive development opportunities are available around the globe.

H&M is committed to creating inclusive, diverse, and equitable workplaces. We actively avoid attaching a cover letter to reduce bias, and we accommodate all applicants fairly.

H&M Fashion USA, Inc. is a fashion brand offering the latest styles and inspiration. Learn more at https://