Part-Time Asset Protection Associate

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America-offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

Asset Protection

* Communicate with leadership regarding encounters and investigations

* Maintain a professional relationship with local authorities and law enforcement agencies

* Collaborate with law enforcement and other local retailers to identify organized retail crime threats

* Assist leadership with cash handling and transfers

* Observe customers and associates for potential acts of theft or fraud

* Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective

* Conducting surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines

* Monitor video via CCTV and conduct on-site interviews

* Maintaining all apprehension and investigation records according to company standards

* Developing and maintaining knowledge and use of CCTV surveillance equipment

* Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor

* Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls

Safety

* Help mitigate security risks to provide a safer environment for employees and customers

* Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores

* Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts

* Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms

* Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations

* Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility

* Complete monthly reports on safe or non-safe practices found on the sales floor or back stocks

First Responder

* Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas

* React as necessary and assist in handling any situations - shoplifting, medical emergencies, and inclement weather

* Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays.

Requirements:

Customer Service

* Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine "Thank you"

Culture

* Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency

* Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

* Show respect and appreciation for others and Scheels

* Arrive to work and meetings 10 minutes early

Team Mentality

* Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

* Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback

* Ability to adapt to a changing work environment

* Ability to apply concepts of basic math, grammar, punctuation, and spelling

Dress Code

* Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners

Efficiency

* Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

* High School Diploma/GED College graduate preferred

* Proven track record of strong communication and organization skills

* Preference for candidates with prior Loss prevention (2-3 years)

* Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum aka pepper spray) foam deployment

Schedule

Ability to work nights, weekends, and/or early morning hours based on business needs.

Physical Requirements /Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force…