General Merchandise Associate

Job Summary

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

General Expectations

* Devote himself/herself to insuring satisfaction to customers.

* Determine management, production and quality requirements by asking questions and listening.

* Attend company meetings as required.

* Maintain a follow-up system that encourages follow through with assigned projects.

* Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

* Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

* Understand the terminology of the business and keep abreast of technology changes in products and services.

* Know and understand the federal, state and local requirements which govern the company's business.

* Follow lawful directions from supervisors.

* Understand and follow work rules and procedures.

* Interact well with others and be a positive influence on employee morale.

* Uphold the company's non-disclosure and confidentiality policies and agreements.

* Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

* Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

* Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

* Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

* Let customers know when back-ordered items or special orders have arrived.

* Be able to work with multiple customers at once while providing individual customer satisfaction.

* Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.

* Be polite and friendly and greet customers promptly.

* Offer all customers exemplary customer service.

* Be precise and timely with service at the cash register.

* In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

* Assist General Merchandise Manager to achieve General Merchandise retail sales goals.

* Attend pertinent training and stay current with merchandising trends and inventory control issues.

* Participate in periodic inventory of all merchandise.

* Design interesting, well structured presentations that attract customers.

* Keep customer mailing lists up to date.

* Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

* Help with the organize, set-up, and present such special events as fashion shows and other activities.

* Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.

Qualifications &

Job Requirements

* Excellent communication skills and interpersonal abilities.

* Be an outgoing, energetic people person.

* Must have ability to get along with broad customer base.

* Training or experience in merchandising and retail sales preferred.

* Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Requirements

* Must have the ability to stand and walk the sales floor for most of the day.

* Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise.

* Must be able to operate office equipment including telelphone, copies, fax machine, calculator, etc.

Working Conditions

* Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

* The noise level in the work environment is occasionally loud.