Member Specialist

Position Summary

As a Member Frontline Services Associate, you will support our members throughout their shopping journey and help maintain a safe, organized, and welcoming environment.

• Provide member service and maintain the checkout area
• Resolve member issues and concerns while promoting Sam’s Club products and services
• Offer guidance on self‑service technology and process member purchases, payments, returns, refunds, and exchanges according to company policies
• Follow safety standards and conduct safety sweeps; report unsafe situations to facility management
• Manage entrance and exit areas: verify membership cards, assist members with purchasing decisions, review receipts, secure assets, and document required information
• Zone shops, arrange and organize merchandise, and assist members with transporting items to maintain a safe shopping environment
• Assist in training new Member Frontline Services associates and provide continuous learning and process‑improvement opportunities
• Identify and report shrink or damages and maintain accurate paperwork and logs

• Respect the Individual and foster an inclusive workplace
• Act with integrity and uphold ethical standards and company policies
• Serve our customers and members, putting them first in all decisions
• Strive for excellence through curiosity, continuous improvement, and utilizing new technologies

• Health benefits:
  
  medical, vision, and dental coverage
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other leave depending on classification and length of employment
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption & surrogacy expense reimbursement, and more

Hourly wage range: $17.00 to $25.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location.

• Retail experience, including operating front‑end equipment such as a cash register
• Experience working with mobile retail applications

• None specified

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.