Retail Cosmetics Brand Expert - Lancome, Woodland Hills

Job Overview

Be part of an amazing story
. Macy's is more than just a store. We're a story that has captivated the hearts and minds of America for more than 160 years. It includes innovations, traditions, inspiring stores, irresistible products, the Macy's 4th of July Fireworks, and the Wonder of the Thanksgiving Day Parade. This makes it a special place to work.

As a Beauty Brand Expert at Macy's, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast, creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge.

You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate sound judgment and a passion for the beauty industry.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

• 3‑5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Strong communication skills; able to understand and communicate effectively with customers, co‑workers, and supervisors.
• Understanding of employment policies and safety rules/procedures in English.
• Ability to read and understand written and verbal communication in English.
• Physical ability to talk, lift, constantly move, stand, reach with arms and hands; standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register, necessary to perform job functions.

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Eligible for sales commission.