Member Specialist

Position Summary

Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self-service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, follows company safety standards, procedures, and guidelines, including conducting safety sweeps, follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management, maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs, assists members with purchasing decisions, locates merchandise, zones the area, arranges and organizes merchandise, assists members with transporting items, maintains a safe shopping environment, maintains exit areas, reviews member receipts, assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintains paperwork, logs, and other required documentation, executes emergency response procedures, ensures compliance with company security and safety practices, assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, provides continuous learning and process improvement opportunities, maintains area of responsibility in accordance with company policies and procedures by properly handling returns, identifies shrink and damages, and complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company paid education benefit program for full-time and part-time associates
• Hourly wage range for this position is $17.00 to $25.00
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances

7757 S OLYMPIA AVENUE W, TULSA, OK , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job.