Customer Service​/Warehouse Associate; Tulsa, Oklahoma,

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries.

Dal‑Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our team. The role includes supporting a variety of tasks such as servicing walk‑in customers, completing sales transactions while handling materials, receiving and unloading inventory, assembling and pulling customer orders, and conducting inventory checks. Daily use of forklift equipment may be required.

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

• Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering inquiries, providing samples, selecting assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs office administration duties such as processing payments and receipts, reconciling DSRs and cash boxes, preparing bank deposits, balancing petty cash, preparing performance reports, updating customer master file, and creating vendor orders.
• Performs product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy and completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

• Organization
• Math
• Time management
• Computer skills
• Detail oriented
• Customer service
• Safety conscious

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15‑30 lbs, and at certain times, may be required to safely lift up to 70 lbs.

Tile boxes or other materials that are longer than 36 inches or more than 70 lbs require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: company match on 401k, employee purchase discount, and tuition reimbursement.

Dal‑Tile is a proud supporter of our U.S. military, veterans, and their families – Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.