Sales Advisor - Woodland Hills Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through the store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to the role and responsibilities

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment that can be applied to your role
• Experience working with customer service in fashion, retail or other service‑related industries

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues
• Inclusive company where you’re encouraged to be yourself at work
• Large global talent community for career growth and aspirations
• Support for overall wellbeing with health insurance, wellness & family support programs, company‑match retirement plan, paid leave, paid time off, and a community day
• Opportunity to express personal style with employee discount at H&M, & Other Stories, and COS

Hourly, Non‑Exempt

SLS

Sales Associates Pay Rate $11.75 per hour **

* This job posting highlights the…