Retail Cosmetics Sales Leader - Prestige Beauty, Woodland Hills

Be part of an amazing story

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. It is a story about innovation, tradition, inspiring stores, irresistible products, the Macy’s 4th of July Fireworks, the Thanksgiving Day Parade, and countless memorable moments and milestones for customers and colleagues alike. These stories make this a special place to work.

As a Leader, Prestige Selling at Macy’s, you will drive sales, elevate the customer experience, and support the success of the Beauty department. You will combine strong product knowledge, leadership skills, and a passion for beauty to create a high‑performing, customer‑focused environment. You will coach Beauty Advisors, execute events and brand strategies, foster client loyalty, champion new launches, and partner with vendors and store leadership to deliver consistent business results.

• Every day starts with a positive example – arriving energized, ready to inspire the team, greeting colleagues warmly, and ensuring the counter is polished, organized, and prepared.
• On the floor you lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by keeping testers clean and well‑stocked, ensuring signage and pricing are current, and displays reflect brand standards. You support merchandising updates and keep the space visually appealing.
• You help the team finish strong by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank‑you, often using the customer’s name and adding a personal touch.
• You model collaboration, honesty, and care, supporting peers so the whole team can better serve our customers and communities.
• You strive for excellence every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Work a flexible schedule including days, nights, weekends, and holidays.
• Possess 3–5 years of relevant retail, beauty, or leadership experience (preferred).
• Maintain flexible availability with regular, dependable attendance and punctuality.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k)…