Regional Service Representative - Tulsa, OK

About the Position

As a representative of Novo Building Products, the Regional Stocking and Service Representative plays a vital role in supporting store service, stocking, and program resets at assigned Lowe’s stores under the direction of an Area Manager. This position requires travel to various Lowe’s locations to provide coverage during staffing gaps such as vacancies, PTO, or surges in business.

Key responsibilities include stocking replenishment orders, merchandising products, identifying and processing credits for damaged or defective items, conducting cycle and focus counts, addressing customer concerns, and assisting with reset activities led by Store Planning. The role may also provide administrative support to the Area Manager as needed. The ideal candidate is flexible, detail‑oriented, and comfortable working independently across multiple store locations.

$23.00 per hour
Monthly Car Allowance – $385/mo.
Mileage Reimbursement
Quarterly and Annual Bonus Potential

• Back‑up for Territory Service Rep
• Review store merchandising and inventory
• Conduct cycle counts
• Stock home center stores
• Merchandising resets/refreshes
• Ensure point‑of‑purchase materials are up to date
• Conduct store audits to ensure Novo Standards are being met
• Assist the Area Manager with administrative duties, scheduling, and interviewing for various roles as required
• Demonstrate high standards of conduct, professionalism, courtesy, ethics, and a can‑do attitude when representing Novo
• Analyze performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate
• Manage all expenses per Corporate Policies and Procedures
• Build relationships with home center store management and employees
• Other duties as assigned

• High school diploma (Bachelor’s Degree in a related field preferred)
• A valid driver’s license, un‑restricted except for corrective lenses
• Proof of current auto insurance
• Solid organization and time‑management skills
• Computer skills – Microsoft Outlook, Excel, and Word
• Ability to work a flexible work schedule
• Excellent selling, communication, and interpersonal skills; fluent in English, both written and verbal; courteous, diplomatic, and professional

• Ability for overnight or daily travel to any Novo store is required
• Travel: approximately 80%
• Travel expenses are covered per the Corporate Travel Policy
• Ability to travel to and from stores as required

Must be able to push/pull wheeled equipment up to an average of 1,500 lbs. for up to 60% of the shift.

Novo Building Products is an industry‑leading manufacturer and distributor of stair parts, mouldings, doors, specialty millwork, and a variety of board products. Based in Zeeland, Michigan, Novo operates the ornamental decorative millwork division, L.J. Smith Stair Systems, and Novo Direct.

Competitive wages, shift premiums, and benefits including medical, dental, vision, life insurance, short‑term and long‑term disability insurance, an employee assistance program, paid time off, and a 401(k) program with employer match.

Novo is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. Candidates may be required to undergo pre‑employment drug testing and background checks unless prohibited by state or local law.