Visa Program Leader

Tulsa Scheels
6929 S Memorial Drive
Tulsa, OK 74133, USA

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world‑class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk‑the‑talk, and walk‑the‑walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA

Professionally process completed applications, finish the check‑out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA

Coordinate new associate training for VISA specialists, Cashier, Sales Associates as well as annual VISA compliance testing for the Scheels VISA. Writes the schedule for the VISA booth staff

Complete daily logs, calculate monthly goals, track store performance all while maintaining compliance with First National Bank, VISA and Scheels regulations and standards

Stock VISA materials daily throughout the store, order VISA materials as needed; signage, folders, applications, etc.

Organize and execute Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office

Maintain an orderly appearance of personal work space and surrounding areas

Excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills

Be professional and confident in attitude and appearance, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures

Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.

Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry

Ability to give informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers and the general public

Ability to meet deadlines set by First National Bank, VISA and Scheels

Schedule will include a combination of shifts during the hours of 8am – 9pm Monday through Saturday, 11am – 7pm on Sundays

Schedule will include varied hours; days, evenings, weekends, and holidays

Requirements:

Customer Service

Genuinely and consistently treat co‑workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

Approach daily tasks, projects and follow‑up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach‑ability

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co‑workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a minimum of an associate’s…