Direct Sales Representative - Francis Ford Coppola Winery

Direct Sales Representative - Francis Ford Coppola Winery Position Purpose

The Direct Sales Representative acts as the main point of contact to promote and sell Francis Ford Coppola wines. This person will establish relationships with customers to drive direct sales through outbound email and calling efforts. Identifies and maintains strategic partnerships with corporate customers to increase direct sales and acquire new customers, becoming a personal “Wine Concierge” for all customer service opportunities, including sales, reservations, shipping issues or other inquiries.

• Prepares and processes one or more BSEW wine club shipments as assigned, including creation and execution of wine club selection emails; follows up with order exceptions such as credit card declines, compliance errors, and shipping; resolves exceptions so orders can successfully process
• Utilizes club member relationships and other customer information to drive direct sales through outbound email and calling efforts to meet or exceed established sales and membership goals
• Acts as a personal “Wine Concierge” and main point of contact for all customer service opportunities, including sales, account profile, shipping issues, or other inquiries
• Works closely with DTC Manager to develop and execute outside sales promotions by effectively segmenting the customer database for targeted sales campaigns
• Updates and maintains club member information including addresses, club status, credit card data, special requests, and preferences; adheres to company privacy policies and ensures the accuracy and security of customers’ personal and credit card information
• Works closely with high-end corporate customers and Wine Club members, assisting customers with wine selections and purchases
• Communicates and promotes BSEW wines, events, experiences, club upgrade options, and additional services and products
• Maintains outbound sales promotional calendar and daily, weekly & monthly sales reports
• Assists at Wine Club events

* Other duties may be assigned

• High school diploma or equivalent
• 3 years Direct to Consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
• Sales experience in the wine and spirits industry preferred

• Must be 21 years of age
• Self-motivated and professional
• Flexible and a team player
• Possess a gift for closing sales
• Resilience and the ability to handle rejection positively
• Outstanding customer service skills and ability to work with the public
• Effective time management skills to efficiently handle multiple calls, follow ups and administrative tasks
• Positive attitude and demeanor
• Ability to build and enhance internal and external customer relationships
• Ability to learn new systems and procedures
• Excellent written and verbal communication skills.
• Highly organized, accurate and detail oriented
• Ability to problem solve logistical and customer service issues
• Ability to speak effectively before groups of customers or employees of the organization
• Computer, phone systems, MS Office Suite, SMS and Internet proficiency
• Wine Club administration experience preferred
• Basic database management knowledge of bLoyal, Marketo, and Ship Compliant preferred

N/A

• General office environment
• Occasionally may be required to lift and carry cases of wine
• May need to determine color, taste and smell of wine using eyes, tongue, and nose

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Management retains the discretion to add to or change the duties of the position at any time.

California Pay…