Account Manager, Linen Services

Job Summary

Account Manager Laundry oversees the development and execution of sales strategies, contract negotiations, and coordinates accounts payables for Saint Francis Health System Linen Services. This role focuses on growing and managing client accounts, achieving sales targets, and maintaining high levels of customer satisfaction.

• Knowledge of Microsoft 365 and other applicable software.
• Effective communication skills, both written and verbal that present clear and concise information.
• Excellent leadership, presentation, negotiation, and relationship building skills.
• Sound organizational skills and detail oriented.
• Strong analytical ability to solve business and technical problems.
• Ability to work independently and collaboratively in a fast‑paced environment, managing multiple priorities with competing deadlines.

• Develop and implement effective sales strategies to meet revenue targets and expand market presence.
• Identify new business opportunities for linen agreements within a 4‑hour radius.
• Negotiate contracts and agreements with clients to secure long‑term relationships.
• Serve as primary point of contact for major clients, addressing needs and concerns promptly while ensuring high levels of customer satisfaction and retention.
• Conduct market research to stay informed about industry trends, competitor activities, and emerging opportunities.
• Analyze sales data and market conditions to adjust strategies and tactics accordingly.
• Monitor service performance, client satisfaction, service contracts, pricing models, and invoicing; address and resolve any issues promptly.
• Implement proactive measures to prevent potential problems and improve overall client satisfaction.
• Participate in determining and implementing promotions, approaches, and methods to increase referrals and sales of items and services.
• Conduct regular meetings with clients to review needs, present new products, and provide tailored solutions.
• Develop financial projections and manage revenue targets for laundry and linen service lines.
• Prepare and deliver compelling sales presentations and proposals.
• Ensure services are delivered within budget and identify cost‑saving opportunities for clients.

Use independent judgment in making decisions involving non‑routine problems under general supervision.

Work directly with patients and/or customers; interact with internal and external customers via telephone or face‑to‑face; work with healthcare professionals and staff.

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive and does not prohibit the assignment of additional duties.

Minimum Education
:
Bachelor’s Degree in Business, Marketing, or related field (preferred).

Licensure, Registration, and Certification
: A valid driver’s license, motor vehicle report, and proof of vehicle liability insurance required by Saint Francis Health System guidelines.

Work Experience
:
Minimum 2 years of relevant experience in strategic sales or business development.

Tulsa, Oklahoma 74136, United States

Salary based on relevant experience.