Regional Deficiency Sales Specialist

This position is responsible for identifying deficiencies within existing customer accounts, which have been identified by field inspectors or other documentation. They are responsible for promoting and selling products/services to correct these deficiencies while providing excellent customer service and completing turnovers in a timely manner. This position is accountable for achieving sales goals and desired revenues by performing the following duties.

• Responsible for receiving, communicating, pricing, negotiating all client deficiency sales calls to maintain and build SFS's service business.
• Generate new proposals, follow‑up on active proposals, and close sales on active proposals.
• Communicate status of active proposals to Management.
• All inspection repair opportunities to be reviewed and proposed within 2 business days.
• Follow up and update status in Salesforce on all submitted proposals within 5 business days.
• Review 100% of red tags in building reports daily.
• Triage customer priorities to determine what orders need to take priority and need to be completed first.
• Assign opportunities to another sales representative as appropriate.
• Provide high‑quality service hand‑offs (turnover forms, clear scopes, team‑oriented).
• Keep opportunity status updated in Salesforce and status tags updated in building reports.
• Develop product knowledge concerning all products and services offered by Summit.
• Explain to customers the difference in products and services.
• Any work involving a site visit shall be transferred to a service sales representative unless otherwise directed by the sales manager.
• Manage current workload volume, while being able to multitask any incoming requests from external sources.
• Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow‑up, quotes, questions, or concerns.
• Ensure that all internal and external customers and co‑workers receive outstanding service by providing a friendly environment.
• Stay current with technical aspects of job by reading technical manuals, bulletins, product brochures, etc.
• Maintain a safe and secure work environment by following OSHA and company safety programs.
• Adhere to company policies and procedures as well as local, state, and federal regulations and laws.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from RSM and local management.
• Other duties may be assigned.

Education, Training,

Certifications:

• High school diploma or GED, required.
• Associate’s or bachelor’s in business or related, preferred.

Experience, Knowledge, Skill Requirements:

• 2 years relevant work experience in business development, or fire life safety sales experience, preferred.
• 2 years operating a computer, Microsoft Office, required.
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Other

Qualifications:

• Valid driver’s license with acceptable driving record required. Reliable transportation, required.
• Must be able to comply with SFS’s drug and alcohol policy and background screening requirements, which may also include customer specific requirements based on contractual agreement.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

While performing the duties of this job the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift