Showroom Sales Consultant

The Showroom Sales Consultant is responsible for driving sales activity within the store showroom. This role focuses on guiding customers through the flooring selection and purchasing process while delivering an exceptional customer experience.

This individual combines strong relational skills, design awareness, sales confidence, and follow-through to convert showroom traffic and inbound leads into completed projects.

• Greet and assist walk-in showroom customers
• Conduct discovery conversations to understand project needs, style preferences, and budget
• Educate customers on flooring products, features, and applications
• Guide customers through product selection and design decisions
• Follow up consistently to convert leads into sales
• Close sales and manage the sale from initial consultation through completion

• Respond to inbound retail leads generated through marketing efforts
• Conduct outbound relationship-building with installers, remodelers, real estate agents, and other local partners
• Maintain organized lead tracking and follow-up activity
• Build long-term customer relationships that drive referrals and repeat business

• Maintain a welcoming, professional showroom environment
• Ensure displays and samples are organized and visually appealing
• Stay knowledgeable on current products, trends, and promotions

• Strong communication and interpersonal skills
• Proven sales ability and customer service experience
• Confidence guiding customers through purchasing decisions
• Ability to manage multiple customers and projects simultaneously
• Commitment to and comfort around using the CRM system

Job Purpose:

The Design Center Lead oversees the showroom experience from consultative sales through post-installation follow-up, guiding clients through product selection, scheduling measures, preparing quotes, managing projects in Microsoft Dynamics CRM/POS, processing payments, and coordinating deliveries to ensure each job is completed and closed. This role also maintains showroom readiness, supports walk-ins and events, collaborates on home shows and marketing efforts, and provides team coverage to ensure a consistent five-star experience.

Ideal candidates bring retail, design, or home improvement experience, thrive in a high-touch, tech-enabled environment, and are committed to our mission:
Working Toward the Day Every Child is Home.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therefore, reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Welcome clients and guide selections in the showroom, ensuring color approvals and accurate order details.
• Create and manage quotes and sales orders in Microsoft Dynamics POS/CRM.
• Obtain deposits, verify pricing accuracy, and convert quotes to sales orders.
• Coordinate with corporate for dye lot verification and ensure product is sequestered when required.
• Schedule in-home measures, communicate service timelines, and maintain 5-star client satisfaction from quotes through project completion.

• Obtain and confirm contractor installation quotes and costs.
• Manage turnkey project pricing, quoting, and sales order conversion.
• Coordinate delivery schedules with contractors and ensure final 50% payments are collected prior to installation.
• Communicate clearly with all parties to ensure smooth field execution.

• Confirm delivery details and point of contact for each job site.
• Coordinate outbound deliveries, inbound freight, and third-party services.
• Verify payment before release, schedule delivery personnel, and ensure accurate labeling for multi-stop deliveries.
• Maintain proof of delivery and ensure customer preferences (e.g., garage entry, site handling) are followed.
• Support showroom events, home/trade shows with the marketing and sales team
• Assist with event setup, lead capture, and follow-up processes
• Ensure all jobs are fully paid and closed out in CRM.