Senior Account Director

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.

To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

• Take full commercial ownership of a varied portfolio of established Nordic customers, driving renewals, expansion and sustainable revenue growth.
• Work with complex SaaS solutions and help leading organisations maximise the long-term value of their partnership with Benifex.
• Build trusted relationships across multiple stakeholder groups and identify new commercial opportunities within customers’ businesses and wider Nordic organisations.
• Collaborate closely with Customer Success, new business and international sales teams while retaining clear ownership of your commercial objectives.
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Great benefits:

• A hybrid working model.
• ITP1 pension.
• Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings.
• Collective agreement.
• Access to our comprehensive benefits portal.
• Generous wellness allowance.
• 30 vacation days / year.
• Referral bonuses.
• Enhanced parental pay.
• Volunteer Days - two paid days annually to give back to the community.

As Senior Account Director, you will have full commercial responsibility for a portfolio of approximately 30 to 40 established customers, primarily across the Nordic market. Your focus will be on retaining and strengthening customer relationships while generating growth through renewals, upselling, cross-selling and expansion into additional products, business units and Nordic countries. You will work in partnership with a dedicated Customer Success Manager, who will lead areas such as adoption, value realisation and platform best practice, while you remain accountable for the overall commercial relationship.

This is a role for someone who can combine strategic account management with a proactive sales mentality, navigate complex stakeholder environments and create lasting value for both customers and Benifex.

• Take full commercial ownership of a portfolio of approximately 30 to 40 existing customers.
• Develop and execute strategic account plans that strengthen customer retention, increase account value and support sustainable growth.
• Lead customer renewals and secure commercially strong, mutually beneficial agreements.
• Identify and convert upsell, cross-sell and expansion opportunities across Benifex’s products and services.
• Build relationships with senior decision-makers and manage complex stakeholder groups across customer organisations.
• Lead commercial conversations and negotiations across opportunities with sales cycles ranging from a few weeks to up to a year.
• Collaborate with a broad range of internal stakeholders, including Customer Success Managers, the Nordic New Business team, the wider sales organisation and the legal team.
• Maintain strong commercial oversight of your portfolio, including opportunities, risks, renewals and revenue forecasts.
• Share insights and effective account-management practices with colleagues across the wider commercial team.

• 5+ years relevant experience, such as B2B sales, account…