Security & Training Manager BOK Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Security & Training Manager is responsible for the management and performance of the Security team and for developing, delivering, and overseeing comprehensive training programs for all security personnel. This role is critical to the professional development and effective onboarding of new security hires. Additionally, this position will be responsible for educating non-security employees on crucial security matters. The Security & Training Manager will also perform the essential duties of a Security Officer, including filling shifts as needed, to maintain a safe and secure environment for a 20,000-seat event center and a large convention center.

The ideal candidate will have a strong background in physical security in a high-volume environment, a commitment to best practices, and the flexibility to work various shifts, including nights, weekends, and holidays, to accommodate operational and training needs.

This role pays an annual salary of $60,000 - $68,000

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until May 8, 2026.

The Bank of Oklahoma Center, also known as the BOK Center
, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.

The Arvest Convention Center is located in the Arena District in downtown Tulsa, ACC is a modern and award-winning venue providing over 275,000 SF of flexible event space. Owned by the City of Tulsa for over 50 years, the ACC has been host to every kind of event imaginable!

Security Officer Duties (as needed):

• Perform all essential duties of a Security Officer, including responding to incidents, working scheduled shifts and ensuring a safe environment for all.

Management and Supervision:

• Provide oversight, direction, and supervision of all matters related to security training.
• Coordinate and supervise specific event-related security as required.
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy with department staff.
• Serve as liaison and work closely with event organizers, show managers, show contractors, and staff in all matters involving show security/traffic and safety.
• Work with all entities to ensure effective operation and adherence to security policies, procedures, and protocols.
• Maintain effective working relationships with police, fire watch, EMS, and other security personnel and/or safety organizations.
• Support scheduling of guards for day-to-day operations and special events.
• Adjust and update work schedules to reflect cost efficiency and building activity.
• Handle complaints, disturbances, or related problems with the public, staff, or promoters.
• Attend department meetings and weekly staff meetings.
• Develop and maintain a harmonious working relationship with all other departments.
• Attend events deemed necessary by leadership, including but not limited to events where a safety or security risk is elevated and/or events where severe weather is forecasted for the local area.
• Be responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.
• Keep subordinate personnel adequately informed of performance expectations and handle employee concerns.
• Ensure proper training and development programs for security staff to ensure ongoing improvement and professional growth.

Training Responsibilities:

• Design, develop, and implement training curricula for all security personnel.
• Conduct initial onboarding training for all new security officers.
• Develop and execute training programs for security staff as well as non-security personnel, including coordination with external resources.
• Deliver recurring and specialized training sessions on critical security topics, including:
  Physical security principles and practices for large venues , National Incident Management System (NIMS) principles and application , Active Shooter preparedness and response , De-escalation techniques and conflict resolution , Report writing and documentation , Access control systems and procedures for high-traffic areas ,…