System Administrator

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time.

Parkside Psychiatric Hospital & Outpatient Clinic is a comprehensive mental healthcare system providing acute inpatient care, residential treatment, and outpatient therapy. With a focus on society’s most vulnerable population, Parkside provides world-class mental health services for youth and adults. For over 65 years, Parkside’s physicians, therapists, and staff have provided state of the art, patient-centered care that propels families from hopeful to hope-filled.

As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time.

Position Summary:

We are seeking a skilled System Administrator to join our hospital's Information Technology team. In this role, you will be responsible for maintaining, optimizing, and securing the critical IT infrastructure that supports patient care, clinical operations, and administrative functions across our healthcare facility. You will ensure maximum uptime, data integrity, and regulatory compliance in a fast-paced, 24/7 hospital environment.

Essential Duties and Responsibilities:

Infrastructure & Systems Management Install, configure, maintain, and optimize server infrastructure including Windows Server, Linux, Active Directory, Group Policy, DNS, DHCP, and SQL Server environments

Administer and support virtualization platforms built on VMware vSphere, Citrix, and Microsoft Hyper-V, ensuring high availability and efficient resource allocation

Design, implement, and manage Microsoft 365 services, SharePoint, Exchange Online, and related collaboration tools across the organization

Manage and maintain Storage Area Networks (SAN/NAS), backup systems, and data replication to ensure data integrity and availability

Healthcare Systems & Compliance Support and maintain hospital-specific clinical systems, including Electronic Health Record (EHR/EMR) platforms (e.g., Epic, Netsmart, Cerner, MEDITECH), PACS/imaging systems, and laboratory information systems

Ensure all systems and practices adhere to HIPAA regulations, including the enforcement of access controls, audit logging, encryption standards, and data privacy safeguards

Collaborate with the Compliance and Security teams to support internal and external audits, risk assessments, and remediation efforts

Manage HL7/FHIR interfaces and system integrations between clinical, administrative, and third-party applications as needed

Network & Security Administer and troubleshoot network infrastructure at the WAN, LAN, and WLAN levels, including routers, switches, firewalls, and network segmentation for clinical environments

Implement and manage remote access solutions including VPN, Citrix Virtual Apps/Desktops, and Terminal Services for on-call staff and remote clinicians

Monitor and respond to security threats, vulnerabilities, and intrusion alerts; support incident response procedures in coordination with the Information Security team Manage endpoint protection, patch management, and system hardening across all hospital workstations, servers, and medical devices

Disaster Recovery & Business Continuity Design, implement, test, and maintain disaster recovery (DR) and business continuity plans to ensure uninterrupted patient care during system outages or emergencies

Administer backup and recovery solutions, perform regular restore testing, and maintain documented Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
Participate in scheduled failover drills and contribute to after-action reviews and plan improvements

Monitoring, Documentation & Ticketing Proactively monitor system health, performance, and capacity using remote monitoring and management (RMM) tools; respond to alerts and notifications promptly through the service ticket system

Maintain comprehensive and up-to-date system documentation, including network diagrams, standard operating procedures (SOPs), configuration records, and change logs within the ticketing system

Enter all work activity,…