Field Service Engineer

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health
. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

If you thrive in the Services field and are passionate about customer satisfaction, this position is for you! Our goal is satisfy 100% of our customers and end-users
. Our Services teams are continuously working to enhance service performance and deliver the best fitness experience possible.

We are looking for a hands‑on Field Service Engineer with strong problem‑solving skills and a customer‑first mindset. In this role, you will be responsible for maintaining and repairing Technogym equipment, ensuring every customer receives reliable, high‑quality service and a seamless experience.

• Execute effective root cause analysis of product issues, identifying proper parts and determining suitable solutions
• Perform on‑site jobs in line with customer SLAs
• Achieve field performance targets (TTS, FTFR, JMR3)
• Manage stock of parts and maintain accurate inventory records
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports in accordance with company procedures
• Schedule on‑site visits, keeping customers informed of expected arrival times
• Conduct light preventive maintenance and proactively detect issues in the field
• Act professionally and customer‑oriented at all times, collecting structured feedback to identify customer needs and opportunities
• Handle service issues efficiently and elevate cases when appropriate
• Accurately report service data following assigned procedures
• Ensure all work‑related equipment and vehicles are maintained safely and responsibly in line with Health & Safety legislation
• Attend ongoing training sessions to stay up to date with new technologies, product releases, and best practices
• Maintain and develop the “Master Certification” level to ensure elite expertise in Technogym equipment

You are passionate about technology and fitness, proactive, and hands‑on, yet down‑to‑earth and ethical. You enjoy working both independently and as part of a team, always striving for excellence in customer service.

What you should bring:

• 3–5 years of experience in a similar field service or technical maintenance role
• Diploma or Degree in Mechanics, Mechatronics, or a related technical field
• Strong mechanical skills with hands‑on experience in assembly, maintenance, and repair of machinery or fitness equipment
• Basic understanding of electronics and electrical systems for troubleshooting and diagnostics
• Proven ability to identify, test, and resolve technical and mechanical issues efficiently
• Confidence working with hand tools, measuring instruments, and mobile diagnostic apps
• Knowledge of IT networking or connected devices (a plus)
• Excellent time management and organisational abilities
• Experience managing service visits, repairs, and maintenance orders
• Strong communication and customer service skills
• A mindset of teamwork, transparency, and continuous improvement

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.