Expert Field Service Technician

Job Summary

The Expert Field Service Technician will initiate and execute field service activities at customer sites in a safe and efficient manner. This role handles advanced and multi‑complex systems, proactively troubleshoots systems, works with mechanical, electrical, and diesel equipment, performs preventative maintenance and parts inventory, and anticipates and corrects safety issues on both company and customer‑owned equipment. The technician will interface directly with customers and may work in multiple systems, locations, or customers.

• Create and maintain a safe working environment and culture within the organization
• Take care of company property
• Demonstrate a high‑impact culture through innovation, accountability, and empowerment
• Function effectively in a team environment
• Work with little to no supervision
• Work independently and have the ability to lead, coach, guide, and motivate others

• Commit to continuous professional development and lifelong learning, staying abreast of industry trends and best practices.
• Collaborate effectively with others, contribute to team goals, and value diverse perspectives.
• Focus on delivering results, setting high standards, and achieving objectives efficiently and effectively.

• High school diploma or equivalent

• Ability to obtain a DOT medical card
• Clean driving record
• Work experience preferred
• Able to pass background check and pre‑employment drug screen
• Water treatment experience highly preferred
• Plumbing/HVAC experience a plus
• 3 to 7 years of technical work experience

• Experience in electrical, mechanical, diesel, or fusion depending on business unit
• Ability to work without direct supervision while providing coaching/training to junior‑level technicians
• Technical soundness
• Proficiency with Microsoft Office and smart devices
• Customer service experience
• Demonstrated critical thinking and troubleshooting ability
• Ability to synthesize technical information and communicate it clearly
• Derive insight from customer experience to produce outcomes and solve problems in novel and unexpected ways

We are a proud Equal Employment Opportunity workplace, including disabilities and veterans, and an affirmative action workforce. Xylem fosters an inclusive environment free from discrimination or harassment, and we provide reasonable accommodations to enable all employees to perform essential job functions.