Alarm Servce Technician

Position Overview

We are currently seeking a determined Alarm Service Technician who embodies our core values:
Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands‑on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low‑voltage electronic security equipment.

• Experience with alarm panels such as 2
  
  GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned—panels, peripheral devices, audible/visual alarms, etc.
• Drive to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching, and/or crawling.
• Diagnose causes of problems or failures in systems to identify equipment and system repair.
• Customer education and training, including a system demonstration.
• Conduct a thorough walkthrough/site evaluation with the customer to review the work order and ensure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
• Maintain safety practices to prevent injury and damage to property.
• Maintain a clean and organized workspace/job site, ensuring customer satisfaction after the interaction.

• H.S. Diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be OK with climbing ladders and working at heights.
• Must be OK working in tight spaces such as crawlspaces, attics, and basements.
• Low‑voltage license or alarm installation certification.
• NICET I.

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.