Telecom Tech II - Tulsa, OK

Telecom Tech II – Tulsa, OK

Position Summary: The Unified Communications Technician II plays a critical role within the City communications infrastructure team and is responsible for advancing the capabilities and maintenance of fiber optic and network systems. Building upon the foundational skills of an entry-level technician, the Fiber Technician II performs complex installations, fine-tuning, and comprehensive troubleshooting of network operating systems, including advanced microcomputers and wireless systems, to facilitate city‑wide communication and service efficiency.

High School Diploma or equivalent (G.E.D.)

One (1) year of experience preferred but not required.

Completing the Building Industry Consulting Service International (BICSI) Installer 1 (INST1) certification is preferred but not required.

• Optical Time Domain Reflectometer (OTDR)
• Fiber Optic Cable Locator

On a daily basis, decisions need to be made regarding the selection of the most appropriate diagnostic tools and software for identifying and resolving issues within network operating systems, particularly microcomputers and wireless networks. This involves judging which tools are best suited for the specific problem at hand, considering factors such as the nature of the issue, the network architecture, and the potential impact on network performance.

Additionally, deciding on the most efficient and effective troubleshooting approach requires an independent judgment to ensure issues are resolved quickly, with minimal disruption to network services.

Another regular decision involves determining the schedule for preventive maintenance activities to ensure telecommunications equipment operates reliably and service quality is maintained. This includes independently assessing the condition of various pieces of equipment to decide whether they require maintenance, repair, or replacement. The judgment involves balancing the need for uninterrupted service with the practicalities of equipment lifespan, cost‑effectiveness of repairs versus replacements, and the potential for technological upgrades to enhance service efficiency and reliability.