Truck Field Service Technician 3 - HOLT Truck Centers

Job Summary

Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.

• Department: HOLT Truck (TRUCK)
• Employment Type:
  
  Full Time
• Location:
  
  Tulsa OK
• Address: 1023 N. Garnett Rd., Tulsa, Oklahoma, 74116
• Workplace type:
  Onsite

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and repairs On-Highway trucks both Cat and OEM
• Travels to and from the job site and travels to retrieve parts
• Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
• Orders parts needed to complete repairs
• Completes and files documentation necessary to justify billing
• Responds to customer needs after hours when needed
• Maintains a P Factor of 110% or greater
• Maintains less than .5% rework for years total sales
• Troubleshoots and diagnoses engine malfunctions and failures
• Performs engine and related equipment repairs on trucks and trailers
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers' needs
• Projects professionalism with both internal and external customers, including personal appearance
• Acts as a mentor and coach to lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Requires regular and punctual employee attendance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Knowledge and ability to explain how various systems function on trucks and trailers
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to learn and navigate various software for both CAT and OEM
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to follow logical troubleshooting procedures
• Ability to operate a conventional forklift
• Ability to work independently and as part of a team
• Ability to be self-starting and motivated
• Ability to operate an On-Highway Truck on public roads
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Five or more years experience required
• CDL - Class A or B required
• ASE Certifications preferred
• Experience leading/mentoring preferred
• Has met HDSI requirements for preceding Technician levels;
  Ability to model and teach Holt's VBL Culture
• On-going Safety Training required

• None

• Travel up to 40% and overnight travel may be required

• Must own and maintain the necessary tools to efficiently perform the job
• Must have a clean driving record

• Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, service managers, and co-workers
• Constantly reacts to visual, auditory, and other signals while performing the job
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Ascends/descends with gradual or continuous progress by oneself, using both hands…