Case Manager

Hiring Manager

Job Title:

Proogram Manager

Job Level: Individual Contributor

Primary

Location:

On-Site

Hourly Range: $24-$30

Helix Health and Housing Services (Helix) is an innovative, fast-paced human service agency in Minnesota working to eliminate barriers in accessing mental health and housing services to populations throughout Minnesota that are under-served. Helix provides four (4) areas of service across the state of Minnesota:
Community-Based Mental Health Services, Targeted Case Management, Community Health Worker Services, and Housing. Helix provides culturally responsive

care that is individualized to meet the needs of people served.

This position will enthusiastically commit to join in our vision that homelessness should be rare, brief and non-recurring. Under direction, Housing Stabilization Specialists will carry a caseload providing housing stabilization social services including income enhancement, benefits counseling, connection to natural supports; develop service plans which may include the need for specialized social services.

Support participants by conducting client interviews, assessments, and assisting participants in developing and/or following housing stability case plans.

Coordinate with other support staff to meet stabilization and retention goals.

Provide budget assistance, job search and employment assistance, training and education, benefits counseling, and other services related to attaining income and managing a household budget.

Assist participants with housing support application, renewals, and proofs required by county.

Serve as a liaison between participants and their landlords; help with emergency and crisis plans related to housing, landlord communication, and neighbor issues.

Connect participants to natural and community-based support such as volunteer opportunities, recovery groups, social clubs, sports teams, friends and family, etc.

Connect participants to medical insurance, primary care providers, and other health supports

Explore problem-solving housing strategies with unhoused participants

Accept each participant for who they are and where they are, and then provide options, information and choices that allow for stimulating change if needed

Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.

Meet all administrative requirements including recordkeeping, staff meetings, etc.

Maintain confidentiality and treat participants with dignity and respect at all times.

Assist in overall administration of the assigned program.

Perform other duties as assigned.

Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or financial abuse. Establish and maintain effective working relationships with others, including clients, family members and others who may be under distress or duress.

Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.

Facilitate maximum client participation in service plans.

Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations

Prioritize and respond to demands of caseload in a prompt and efficient manner.

Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.

Maintain current and accurate records.

Ensure that services are connected to the person-centered housing plan developed with each client and delivered in a culturally sensitive and appropriate way following a holistic and person-centered delivery method.

Negotiate a lease. Ensure the living arrangement is safe and ready for move-in.

Identify resources to cover moving expenses and to access household goods.

Supports participants in maintaining housing through prevention and early identification of behaviors that may jeopardize their continued housing.

Learn complex regulations, policies and procedures and apply them appropriately in management of assigned caseload.

Work effectively under pressure and deadlines.

Deal with hostile, aggressive and abusive persons.

Meet specific monthly and annual housing retention targets.

Abides by and complies with the rules of confidentiality, Data Privacy Act, mandatory reporting laws, HIPAA requirements, and organizational policies and procedures.

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education and…