Homeless Prevention Case Management Specialist - NM

Job Summary:

The Homeless Prevention Case Management Specialist is responsible for the daily operations of the Emergency Financial Assistance programs operated at the Center of Hope; interviews, accepts, and provides structured and comprehensive case management services focused on homeless prevention; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff;

serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding and reporting requirements.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Service Work: (55%)Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; obtains pertinent information, contacts utility companies regarding client needs, makes a determination regarding the eligibility for assistance and amount, and refers applicants to other agencies if not appropriate for program.

Answers and returns all phone calls from utility customers with questions concerning the Financial Assistance program or commitments previously made from the department.

Establishes appropriate eviction prevention program goals for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Meets regularly with long-term clients to discuss/evaluate their progress, feelings, impressions, changes and personal growth/development; facilitates discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, provides appropriate encouragement, and documents the progress.

Plans, coordinates, and/or facilitates life management classes that help clients identify stumbling blocks that could lead to eviction and assists clients with obtaining skills, insight, or resources that will support homeless prevention.

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Completes and articulates discharge plans to clients exiting the program.

Administrative Support / Clerical: (30%)Expediently submits all case notes, assistance allotments, accounts payable vouchers, purchase order and check requests forms for processing in order to transmit all Salvation Army commitments to utility companies for posting to client accounts in a timely manner in an effort to avoid any service interruption or restore services promptly; processes all return receipts for client accounts.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the appropriate database(s).Prepares and maintains statistical records on all services provided; compiles and prepares monthly and seasonal statistical reports; ensures the accuracy and completeness of the same.

Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.

Performs recordkeeping duties to ensure that all expenditures are properly recorded and…