Guest Advocate thru

Overview

The Spring is seeking an experienced Guest Advocate to join our team for the Monday-Friday, 3pm - 11pm shift. The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. We offer a safe home and supportive services that assist survivors and their children on their journey out of abuse.

• Manage caseload of participants and families, partnering with each to identify goals, develop plans, and coordinate access to appropriate services and resources for successful completion of the program.
• Answer calls on the crisis line and provide crisis intervention information, safety planning and advocacy to caller; complete required intake documentation.
• Assist with daily operations and upkeep of the shelter to ensure a safe and welcoming environment for guests, volunteers and staff.
• Deliver trauma-informed crisis intervention services, offer immediate support, respond promptly to crisis situations, and connect guests to appropriate resources as needed.
• Familiarize guests and their children with the shelter and ensure their initial needs are met.
• Document and chart all information regarding crisis calls and direct services as required by policy and procedure.
• Advocate with community resources to enhance continuity, accessibility, and accountability of services.
• Assist in creating a positive cultural environment of personal leadership, communication, and teamwork within the shelter and throughout the organization.
• Be available for emergencies and respond appropriately.

• High School Diploma or equivalent.
• Associate or Bachelor’s degree in social work, counseling, psychology or related field preferred.
• Experience in domestic violence or sexual assault field, volunteer experience or related experience is suggested.

• Able to successfully handle multiple demands and perform effectively despite changing priorities.
• One year experience in social services preferred.
• Bilingual a plus.
• Ability to work an occasional extra shift as needed.
• Must be able to sign The Spring's Statement of Faith.
• Must have valid Oklahoma driver’s license.

• Willing and able to develop relationships with guests and their children within professional boundaries.
• Commitment to maintaining client confidentiality and ethical standards.
• Willing and able to work both independently and as a team member.
• Computer experience required. Proficiency with Microsoft Office Suite.
• Excellent attention to detail.
• Maintain boundaries, both professional and personal.

The Spring is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Full-time employees receive medical, dental and vision, 401(k), paid time off and holidays. The Spring is proud to be an equal opportunity employer Male/Female/Disabled/Veteran.

Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.