Case Manager

Job Title: Career Navigator

Position Classification: Non-Exempt

Type: Full-time

Wage: $18.25 to $19.25

Office

Location:

Green Country - will service Tulsa, OK

Our organization is committed to delivering Extreme Customer Service to ensure outstanding outcomes for the individuals and businesses we serve.

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide reliable workforce development and training solutions that result in well-trained, talent-ready people positioned for tomorrow's jobs.

Our innovative approach, passion for the work we do, and commitment to ongoing quality have defined over three decades of exceptional results.

As a career navigator with DWFS, you will work with job and career seekers to ensure they have the skills and resources to find and maintain self-sustaining employment. You will help employers locate the talent they need to help their businesses thrive. Success is measured by meeting goals and putting customers to work.

The career navigator provides integrated workforce planning services to career center customers, aiding them in developing, evaluating, and implementing plans to find employment and/or acquire employment skills. The role involves developing and maintaining contact with customers and service providers, supporting self-assessment, and ensuring service plans are effective and up to date.

• Interview customers to assess service needs and occupational information, and explore employment or training opportunities.
• Coach customers to present themselves effectively as candidates and secure optimal placement.
• Provide career advisement, including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Perform visits to customers' homes, training providers' sites, and employment sites.
• Develop and implement service plans to meet customer needs, ensuring plans are maintained and updated as required.
• Coordinate service provider activities.
• Implement program-related procedures and accurate case management.
• Provide ongoing case management and serve as a liaison between customers and service providers. Manage a comprehensive caseload of job seekers.
• Provide employment services on an ongoing basis.
• Provide guidance and assistance to help participants retain employment.
• Accurately document interactions through well-written case notes in the automated system, ensuring case files meet or exceed programmatic requirements and preparing reports as requested.
• Address unique customer needs and barriers, creating and maintaining an inclusive environment for all participants by referring customers to appropriate workshops, assessments, and internal programs, while ensuring equitable access for all individuals regardless of needs or barriers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties and work schedules, including overtime, as business needs dictate.

Physical requirements include carrying or lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally. Basic visual acuity, speech, hearing, hand-eye coordination, and manual dexterity are necessary for driving an automobile, operating a computer keyboard and basic office equipment, and performing essential job functions. The working conditions are primarily office-based with occasional travel to other locations.

Customer/client focus, learning orientation, communication proficiency, teamwork orientation, and technical capacity.

Basic computer literacy including the use of the internet and Microsoft Office products. Mandatory keyboarding skills. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

Must have a valid driver’s license and adequate vehicle insurance coverage.

Dynamic Workforce Solutions is an equal‑opportunity employer. Auxiliary aids and services are available upon request to individuals with disabilities.